# Autostart connection disappears

**URL:** <https://forum.pritunl.com/t/autostart-connection-disappears/1053>\
**Category:** Pritunl Endpoint\
**Tags:** pritunl-endpoint, pritunl-client\
**Created:** [May 22, 2023, 1:26pm UTC](https://forum.pritunl.com/t/autostart-connection-disappears/1053 "2023-05-22T13:26:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wbjimmer](https://forum.pritunl.com/user_avatar/forum.pritunl.com/wbjimmer/32/439_2.png) [@wbjimmer](https://forum.pritunl.com/u/wbjimmer)\
**Post date:** [May 22, 2023, 1:26pm UTC](https://forum.pritunl.com/t/autostart-connection-disappears/1053/1 "2023-05-22T13:26:16Z")

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Company has several servers for different work purposes.

One is the general use/“always on” connection that everyone is supposed to use. On my pc, when I go into my profile and set that connection to system profile/auto-start. After clicking save, it removes that server section from the list completely. It’s still connected but I now can’t make any changes to that connection or verify that it’s connected unless I check my ip via different methods.

When I restart my machine, that connection does not auto-connect, but that server is still “hidden” in the app, so I can’t restart it. I have to do a fresh re-download of my profile to make it re-appear.

Just want to know if its suppose to disappear from the list when set to auto-start.

I have uninstalled/re-installed client twice during testing.

Company laptop, I have full admin rights, windows 11 machine

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [May 22, 2023, 3:33pm UTC](https://forum.pritunl.com/t/autostart-connection-disappears/1053/2 "2023-05-22T15:33:35Z")

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This is likely an error occurring during the process of moving the profile from the home directory to a system directory. The configuration is also converted to a different format used for system profiles. Open developer tools from the top right menu and check the console for errors. Also refer to the [**Client Debugging**](https://docs.pritunl.com/docs/debugging-client) documentation for locations of log files.

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**Author:** ![mdonatas](https://forum.pritunl.com/user_avatar/forum.pritunl.com/mdonatas/32/444_2.png) [@mdonatas](https://forum.pritunl.com/u/mdonatas)\
**Post date:** [May 28, 2023, 10:51am UTC](https://forum.pritunl.com/t/autostart-connection-disappears/1053/4 "2023-05-28T10:51:06Z")

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I’ve encountered the same problem and with a help of `Process Monitor` found where Pritunl moves profiles marked as `System`. What helped me was deleting all the files from `C:\ProgramData\Pritunl\Profiles`

When starting the client after deleting these, there were quite some duplicating profiles previously marked as system but if you close and re-open the client again they should be gone.