# Client: false? Failed to sync

**URL:** <https://forum.pritunl.com/t/client-false-failed-to-sync/3525>\
**Category:** Pritunl VPN\
**Tags:** pritunl-client\
**Created:** [September 2, 2025, 2:01pm UTC](https://forum.pritunl.com/t/client-false-failed-to-sync/3525 "2025-09-02T14:01:24Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![jaredc](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/j/dec6dc/32.png) [@jaredc](https://forum.pritunl.com/u/jaredc)\
**Post date:** [September 2, 2025, 2:01pm UTC](https://forum.pritunl.com/t/client-false-failed-to-sync/3525/1 "2025-09-02T14:01:25Z")

</div>

I am using a setup as described in [Load Balancing](https://docs.pritunl.com/docs/load-balancing)

Everything is working, but in my pritunl client I see Last Configuration Sync indicates Failed to sync

The client logs don’t seem to indicate an issue

```auto
[2025-8-29 16:24:44][INFO] Profiles: Updating profile 'redacted'
[2025-8-29 16:33:12][INFO] Profiles: Updating profile 'redacted'
[2025-8-29 16:59:49][INFO] Profiles: Updating profile 'redacted'
[2025-8-30 10:45:14][INFO] Profiles: Updating profile 'redacted'
[2025-8-30 12:56:32][INFO] Profiles: Updating profile 'redacted'
[2025-8-31 8:31:47][INFO] Profiles: Updating profile 'redacted'
[2025-8-31 19:14:26][INFO] Profiles: Updating profile 'redacted'
[2025-9-1 13:24:1][INFO] Profiles: Updating profile 'redacted'
[2025-9-2 7:46:25][INFO] Profiles: Updating profile 'redacted'
[2025-9-2 13:43:17][INFO] Profiles: Updating profile 'redacted'

```

Is there anywhere else I can check , maybe on the server

---

<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [September 2, 2025, 10:14pm UTC](https://forum.pritunl.com/t/client-false-failed-to-sync/3525/2 "2025-09-02T22:14:16Z")

</div>

Check both the service and client logs in the top right menu on the client. Also verify the domains are configured correctly and re-import the profile. Below are all the addresses and how to configure them.

### Hosts Tab

- **Host Public Address** : The public IPv4 address or domain of the Pritunl host. This should always be the public IP of the host for all configurations even when using a load balancer.
- **Host Public IPv6 Address** : The public IPv6 address or domain of the Pritunl host. This should always be the public IP of the host for all configurations even when using a load balancer.
- **Host Sync Address** : In the advanced host settings. The public address or domain that the web server of the Pritunl servers can be accessed from. If a load balancer is configured that address should be set here.

### Top Right Settings

- **Connection Single Sign-On Domain** : Only shown when using single sign-on connection authentication. The public address or domain that is used to validate single sign-on requests through the Pritunl web server for a new VPN connection. If a load balancer is configured that address should be set here. Requires valid SSL certificate.