# Connecting then Suddenly disconnecting without getting Private IP

**URL:** <https://forum.pritunl.com/t/connecting-then-suddenly-disconnecting-without-getting-private-ip/3518>\
**Category:** Pritunl VPN\
**Created:** [August 26, 2025, 2:05pm UTC](https://forum.pritunl.com/t/connecting-then-suddenly-disconnecting-without-getting-private-ip/3518 "2025-08-26T14:05:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Emil](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/e/f4b2a3/32.png) [@Emil](https://forum.pritunl.com/u/Emil)\
**Post date:** [August 26, 2025, 2:05pm UTC](https://forum.pritunl.com/t/connecting-then-suddenly-disconnecting-without-getting-private-ip/3518/1 "2025-08-26T14:05:49Z")

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Please help, can someone help me with this error.

[2025-8-19 21:25:41][ERROR] Profiles: Failed to read profile profile\_log\_path=C:\Users\sshahid\AppData\Roaming\pritunl\profiles\3b62a0f692c60400.log  
Error: ENOENT: no such file or directory, open ‘C:\Users\sshahid\AppData\Roaming\pritunl\profiles\3b62a0f692c60400.ovpn’  
Error: ENOENT: no such file or directory, open ‘C:\Users\sshahid\AppData\Roaming\pritunl\profiles\3b62a0f692c60400.ovpn’

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [August 26, 2025, 3:49pm UTC](https://forum.pritunl.com/t/connecting-then-suddenly-disconnecting-without-getting-private-ip/3518/2 "2025-08-26T15:49:05Z")

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You will need to delete and re-import the profile.

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**Author:** ![Emil](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/e/f4b2a3/32.png) [@Emil](https://forum.pritunl.com/u/Emil)\
**Post date:** [August 26, 2025, 4:42pm UTC](https://forum.pritunl.com/t/connecting-then-suddenly-disconnecting-without-getting-private-ip/3518/3 "2025-08-26T16:42:32Z")

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We already tried to delete and re-import the user profile many times, we also tried to re-install the Pritunl VPN application and restart the services into the user device but still same error occur

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [August 26, 2025, 10:49pm UTC](https://forum.pritunl.com/t/connecting-then-suddenly-disconnecting-without-getting-private-ip/3518/4 "2025-08-26T22:49:01Z")

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It may be antivirus or Windows security policies blocking access to the directory.