# \[ERROR\] User missing ip address" – not many users using the server

**URL:** <https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437>\
**Category:** Pritunl VPN\
**Created:** [July 22, 2025, 1:45pm UTC](https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437 "2025-07-22T13:45:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Latorre](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@Latorre](https://forum.pritunl.com/u/Latorre)\
**Post date:** [July 22, 2025, 1:45pm UTC](https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437/1 "2025-07-22T13:45:49Z")

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Hi,

We noticed the following error in the logs of one of our VPN servers:

```auto
[pritunl-vpn-host-01][2025-07-22 13:28:31,265][ERROR] User missing ip address
  server_id = " ***********************"
  instance_id = " ***********************"
  user_id = " ***********************"
  multi_device = false
  network = "10.xxx.xxx.0/24"
  user_count = 172

```

The server is **not actively used by so many users** , so we don’t understand why the IP range would be exhausted or why this error is happening.

Could someone help us understand:

- What this error means?
- What could cause it?
- And what should we do to fix or prevent it?

Thanks in advance for your help!

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [July 24, 2025, 12:17pm UTC](https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437/2 "2025-07-24T12:17:28Z")

</div>

Check the hosts tab and see what version is active in the status field.

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<div class="post-metadata">

**Author:** ![Latorre](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@Latorre](https://forum.pritunl.com/u/Latorre)\
**Post date:** [July 24, 2025, 3:10pm UTC](https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437/3 "2025-07-24T15:10:37Z")

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Hi Zach!  
Host version v1.32.3805.95.

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<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [July 24, 2025, 7:51pm UTC](https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437/4 "2025-07-24T19:51:46Z")

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Most of these issues were fixed in [**v1.32.4258.38**](https://github.com/pritunl/pritunl/releases/tag/1.32.4258.38), if it does still occur stop and start the server from the servers tab.

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<div class="post-metadata">

**Author:** ![Latorre](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@Latorre](https://forum.pritunl.com/u/Latorre)\
**Post date:** [July 25, 2025, 2:27pm UTC](https://forum.pritunl.com/t/error-user-missing-ip-address-not-many-users-using-the-server/3437/5 "2025-07-25T14:27:50Z")

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Hi!  
Got it, I’ll proceed with updating the hosts!  
Thanks Zach!