# Getting stuck at start configuring **URL:** \ **Category:** Pritunl VPN\ **Created:** [May 6, 2023, 3:01pm UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016 "2023-05-06T15:01:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![deme](https://forum.pritunl.com/user_avatar/forum.pritunl.com/deme/32/364_2.png) [@deme](https://forum.pritunl.com/u/deme)\ **Post date:** [May 6, 2023, 3:01pm UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/1 "2023-05-06T15:01:01Z")
Hey! I’ve bought vps and got an unexpected behavior After Installing mongo and pritunl I want to configure pritunl server via sudo pritunl command and getting Generating setup server ssl cert infinite waiting time without any errors or timeouts. Just Generating setup server ssl cert and get stuck ![image](https://forum-static.pritunl.com/original/1X/56545e90eb9f30d934c0aff55147ed538db4e862.jpeg) What can I do ? Is any logs available to investigate? ---
**Author:** ![deme](https://forum.pritunl.com/user_avatar/forum.pritunl.com/deme/32/364_2.png) [@deme](https://forum.pritunl.com/u/deme)\ **Post date:** [May 6, 2023, 3:04pm UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/2 "2023-05-06T15:04:21Z")
It’s a Ubuntu 22.04 fresh install , all traffic in/out is allowed. Is that step sending somewhere a request , maybe VPS banned for some reason on the other side? ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [May 7, 2023, 11:47pm UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/3 "2023-05-07T23:47:13Z")
There’s no log message that would indicate that process has finished, it likely did complete. Those logs don’t indicate any issues, it appears to be waiting in the setup state. If you can’t access the web console on HTTPS port 443 verify there isn’t any issues with the firewall and run `sudo netstat -tulpn` to check if the port is being used by another process. Run `sudo ufw disable` to disable the firewall in Ubuntu. The setup can be done from the CLI with the command `sudo pritunl set-mongodb mongodb://localhost:27017/pritunl` then run `sudo systemctl restart pritunl`. ---
**Author:** ![KVinS](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/k/a9adbd/32.png) [@KVinS](https://forum.pritunl.com/u/KVinS)\ **Post date:** [August 23, 2024, 4:57am UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/4 "2024-08-23T04:57:11Z")
I followed your recommendation but it still hangs for me: ![2024-08-23_07-56-52](https://forum-static.pritunl.com/original/1X/52c39b54115a107ad853224756f8cc48c0c0fad8.png) I don’t have ufw. It’s clear 22.04.4 LTS ---
**Author:** ![KVinS](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/k/a9adbd/32.png) [@KVinS](https://forum.pritunl.com/u/KVinS)\ **Post date:** [August 23, 2024, 5:01am UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/5 "2024-08-23T05:01:02Z")
![2024-08-23_08-00-36](https://forum-static.pritunl.com/original/1X/ad7ee691c5b45ded6cc2adb627c7947332bc414d.png) ---
**Author:** ![KVinS](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/k/a9adbd/32.png) [@KVinS](https://forum.pritunl.com/u/KVinS)\ **Post date:** [August 23, 2024, 5:28am UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/6 "2024-08-23T05:28:10Z")
![2024-08-23_08-27-58](https://forum-static.pritunl.com/original/1X/068ca84e338f38c6dabcabb62ee63d6c818489f7.png) ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [August 29, 2024, 4:46am UTC](https://forum.pritunl.com/t/getting-stuck-at-start-configuring/1016/7 "2024-08-29T04:46:13Z")
That log message doesn’t indicate the server is not functioning. There is no further log messages after starting server. If the web console is still not accessible it is most likely a firewall issue.