# I Have Problem Installation Pritunl **URL:** \ **Category:** Pritunl VPN\ **Tags:** pritunl\ **Created:** [September 22, 2024, 8:20am UTC](https://forum.pritunl.com/t/i-have-problem-installation-pritunl/2419 "2024-09-22T08:20:13Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![itechnologympc](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/i/dbc845/32.png) [@itechnologympc](https://forum.pritunl.com/u/itechnologympc)\ **Post date:** [September 22, 2024, 8:20am UTC](https://forum.pritunl.com/t/i-have-problem-installation-pritunl/2419/1 "2024-09-22T08:20:13Z")
Hi Team Pritunl, Nice to meet you i got a problem on my first pritunl installation specification Virtual Machine Processor required by intel If not then mongodb won’t run Operating System : Redhat Version 8.10 Application MongoDB Version version 6.0.17 Application Pritunl Version v1.32.3805.95 after the mongodb problem is resolved pritunl I got a new problem on my pritunl server log : [guarded-thunder-1617][2024-09-22 15:07:11,050][ERROR] Failed to add wg interface Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1337, in start\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 223, in check\_output\_logged raise subprocess.CalledProcessError( subprocess.CalledProcessError: Command ‘[‘ip’, ‘link’, ‘add’, ‘dev’, ‘wg4’, ‘type’, ‘wireguard’]’ returned non-zero exit status 2. server\_id = “66efbd98a4c55fbccc299385” [guarded-thunder-1617][2024-09-22 15:07:11,050][ERROR] Popen returned error exit code cmd = [“ip”, “link”, “add”, “dev”, “wg4”, “type”, “wireguard”] return\_code = 2 Process stderr: Error: Unknown device type. Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 937, in \_bootstrap self.\_bootstrap\_inner() File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 980, in \_bootstrap\_inner self.run() File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 917, in run self.\_target(\*self.\_args, \*\*self.\_kwargs) File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1692, in \_run\_thread self.start\_wg() File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1337, in start\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 216, in check\_output\_logged logger.error(‘Popen returned error exit code’, ‘utils’, File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/logger/ **init**.py”, line 55, in error kwargs[‘traceback’] = traceback.format\_stack() [guarded-thunder-1617][2024-09-22 15:07:11,058][ERROR] Server error occurred while running Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1692, in \_run\_thread self.start\_wg() File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1337, in start\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 223, in check\_output\_logged raise subprocess.CalledProcessError( subprocess.CalledProcessError: Command ‘[‘ip’, ‘link’, ‘add’, ‘dev’, ‘wg4’, ‘type’, ‘wireguard’]’ returned non-zero exit status 2. server\_id = “66efbd98a4c55fbccc299385” instance\_id = “66efd02ee54bf5d891e628a3” [guarded-thunder-1617][2024-09-22 15:07:11,144][ERROR] Failed to stop wg interface Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1416, in stop\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 223, in check\_output\_logged raise subprocess.CalledProcessError( subprocess.CalledProcessError: Command ‘[‘ip’, ‘link’, ‘set’, ‘wg4’, ‘down’]’ returned non-zero exit status 1. server\_id = “66efbd98a4c55fbccc299385” [guarded-thunder-1617][2024-09-22 15:07:11,145][ERROR] Popen returned error exit code cmd = [“ip”, “link”, “set”, “wg4”, “down”] return\_code = 1 Process stderr: Cannot find device “wg4” Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 937, in \_bootstrap self.\_bootstrap\_inner() File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 980, in \_bootstrap\_inner self.run() File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 917, in run self.\_target(\*self.\_args, \*\*self.\_kwargs) File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1877, in \_run\_thread self.stop\_wg() File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1416, in stop\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 216, in check\_output\_logged logger.error(‘Popen returned error exit code’, ‘utils’, File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/logger/ **init**.py”, line 55, in error kwargs[‘traceback’] = traceback.format\_stack() [guarded-thunder-1617][2024-09-22 15:07:11,150][ERROR] Failed to del wg interface Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1426, in stop\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 223, in check\_output\_logged raise subprocess.CalledProcessError( subprocess.CalledProcessError: Command ‘[‘ip’, ‘link’, ‘del’, ‘dev’, ‘wg4’]’ returned non-zero exit status 1. server\_id = “66efbd98a4c55fbccc299385” [guarded-thunder-1617][2024-09-22 15:07:11,150][ERROR] Popen returned error exit code cmd = [“ip”, “link”, “del”, “dev”, “wg4”] return\_code = 1 Process stderr: Cannot find device “wg4” Traceback (most recent call last): File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 937, in \_bootstrap self.\_bootstrap\_inner() File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 980, in \_bootstrap\_inner self.run() File “/usr/lib/pritunl/usr/lib/python3.9/threading.py”, line 917, in run self.\_target(\*self.\_args, \*\*self.\_kwargs) File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1877, in \_run\_thread self.stop\_wg() File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py”, line 1426, in stop\_wg utils.check\_output\_logged([ File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 216, in check\_output\_logged logger.error(‘Popen returned error exit code’, ‘utils’, File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/logger/ **init**.py”, line 55, in error kwargs[‘traceback’] = traceback.format\_stack() ---
**Author:** ![itechnologympc](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/i/dbc845/32.png) [@itechnologympc](https://forum.pritunl.com/u/itechnologympc)\ **Post date:** [September 22, 2024, 8:25am UTC](https://forum.pritunl.com/t/i-have-problem-installation-pritunl/2419/2 "2024-09-22T08:25:34Z")
![Screenshot 2024-09-22 152424](https://forum-static.pritunl.com/original/1X/0de25c9daf8dabdaf23f7986def2180d8af9e801.png) ---
**Author:** ![itechnologympc](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/i/dbc845/32.png) [@itechnologympc](https://forum.pritunl.com/u/itechnologympc)\ **Post date:** [September 22, 2024, 3:00pm UTC](https://forum.pritunl.com/t/i-have-problem-installation-pritunl/2419/3 "2024-09-22T15:00:22Z")
![image](https://forum-static.pritunl.com/original/1X/075305dc293e011cf402ba65b64b6f48c70211fc.png) ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [September 24, 2024, 1:53pm UTC](https://forum.pritunl.com/t/i-have-problem-installation-pritunl/2419/4 "2024-09-24T13:53:07Z")
Use the [**WIreGuard installation**](https://www.wireguard.com/install/) documentation to install the `kmod-wireguard wireguard-tools` packages.