# Internet connection drops randomly when using VPN **URL:** \ **Category:** Pritunl VPN\ **Created:** [March 12, 2024, 4:38pm UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900 "2024-03-12T16:38:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![ntoxeg](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ntoxeg/32/768_2.png) [@ntoxeg](https://forum.pritunl.com/u/ntoxeg)\ **Post date:** [March 12, 2024, 4:38pm UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900/1 "2024-03-12T16:38:13Z")
I have an issue with lack of internet access when connecting to the VPN. I work on an Intel Mac, internet access does work if I disable the DNS and the gateway but that doesn’t allow me to access anything inside. The original issue actually was that using the VPN would initially work fine but after a while I would lose internet access. I can’t connect to anything besides a few machines, DNS also being inaccessible. I tried switching to TCP but it doesn’t work at all and using `keepalive` instead of `ping` but it didn’t help. Moreover, after restarting the VPN multiple times I start getting socket errors that I can only make go away by restarting the whole computer (restarting the service does not help): ```auto RequestError: Request: Client error method=GET path=/sprofile Error: connect ENOENT /var/run/pritunl.sock Error: connect ENOENT /var/run/pritunl.sock at __node_internal_captureLargerStackTrace (node:internal/errors:497:5) at __node_internal_exceptionWithHostPort (node:internal/errors:672:12) at PipeConnectWrap.afterConnect [as oncomplete] (node:net:1595:16) ``` That causes all connectivity to be lost. The profile log looks like this: ```auto 2024-03-12 17:20:04 Opened utun device utun7 2024-03-12 17:20:04 /sbin/ifconfig utun7 delete ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address 2024-03-12 17:20:04 NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure 2024-03-12 17:20:04 /sbin/ifconfig utun7 192.168.237.6 192.168.237.6 netmask 255.255.255.0 mtu 1500 up route: writing to routing socket: File exists add net 192.168.237.0: gateway 192.168.237.6: File exists 2024-03-12 17:20:04 /tmp/pritunl/5a78abed73f05431-block.sh utun7 1500 0 192.168.237.6 255.255.255.0 init add net 109.232.29.29: gateway 192.168.0.1 add net 0.0.0.0: gateway 192.168.237.1 add net 128.0.0.0: gateway 192.168.237.1 add net 1.1.1.1: gateway 192.168.237.1 dhcp-option DNS 1.1.1.1 2024-03-12 17:20:04 Initialization Sequence Completed 2024-03-12 17:20:04 Data Channel: cipher 'AES-128-GCM', peer-id: 2, compression: 'stub' 2024-03-12 17:20:04 NOTE: --mute triggered… ``` I talked to the person managing the VPN but they don’t have these issues, it seems to be just me. ---
**Author:** ![ntoxeg](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ntoxeg/32/768_2.png) [@ntoxeg](https://forum.pritunl.com/u/ntoxeg)\ **Post date:** [March 12, 2024, 4:49pm UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900/2 "2024-03-12T16:49:31Z")
Just to clarify so that this does not get overcomplicated — if I do nothing and just connect as-is, everything works _for a while_ but eventually I lose internet access, that’s the main issue. I tried to investigate as much as I could and tinker with it to solve the problem but it just makes things worse, it seems… ---
**Author:** ![ntoxeg](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ntoxeg/32/768_2.png) [@ntoxeg](https://forum.pritunl.com/u/ntoxeg)\ **Post date:** [March 12, 2024, 5:12pm UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900/3 "2024-03-12T17:12:54Z")
It seems that forcing single DNS option might be it — I did it before but it was after the socket broke, I’m not 100% sure it’s fine yet though. ---
**Author:** ![ntoxeg](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ntoxeg/32/768_2.png) [@ntoxeg](https://forum.pritunl.com/u/ntoxeg)\ **Post date:** [March 13, 2024, 1:51pm UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900/4 "2024-03-13T13:51:28Z")
Sadly, that was not it, I don’t know what to do anymore, I have to periodically reconnect to the VPN. ---
**Author:** ![ntoxeg](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ntoxeg/32/768_2.png) [@ntoxeg](https://forum.pritunl.com/u/ntoxeg)\ **Post date:** [March 13, 2024, 2:11pm UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900/5 "2024-03-13T14:11:05Z")
Here’s a new log that I captured just after the connection broke: ```auto 2024-03-13 14:52:37 Initialization Sequence Completed 2024-03-13 14:52:37 Data Channel: cipher 'AES-128-GCM', peer-id: 1, compression: 'stub' 2024-03-13 14:52:37 NOTE: --mute triggered... 2024-03-13 14:53:49 2 variation(s) on previous 3 message(s) suppressed by --mute 2024-03-13 14:53:49 AEAD Decrypt error: bad packet ID (may be a replay): [#8199] -- see the man page entry for --no-replay and --replay-window for more info or silence this warning with --mute-replay-warnings 2024-03-13 14:53:49 NOTE: --mute triggered… ``` ---
**Author:** ![elkh510](https://forum.pritunl.com/user_avatar/forum.pritunl.com/elkh510/32/973_2.png) [@elkh510](https://forum.pritunl.com/u/elkh510)\ **Post date:** [October 1, 2024, 10:37am UTC](https://forum.pritunl.com/t/internet-connection-drops-randomly-when-using-vpn/1900/6 "2024-10-01T10:37:56Z")
hi did you find the reason ?