# Issue with Pritunl VPN Connection

**URL:** <https://forum.pritunl.com/t/issue-with-pritunl-vpn-connection/3133>\
**Category:** Pritunl VPN\
**Tags:** pritunl-client\
**Created:** [March 19, 2025, 10:21am UTC](https://forum.pritunl.com/t/issue-with-pritunl-vpn-connection/3133 "2025-03-19T10:21:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nasir](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/n/3bc359/32.png) [@nasir](https://forum.pritunl.com/u/nasir)\
**Post date:** [March 19, 2025, 10:21am UTC](https://forum.pritunl.com/t/issue-with-pritunl-vpn-connection/3133/1 "2025-03-19T10:21:46Z")

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Hi Support Team,

We are facing an issue with Pritunl while connecting—it shows an error: _“Failed to connect.”_

We have already tried the following troubleshooting steps:

- Removed and re-added the profile
- Reinstalled Pritunl
- Changed network connectivity
- Changed the default browser
- Disabled the firewall
- keychains deleted

However, the issue persisted. Finally, after resetting the Mac, it started working.

Please help us identify the root cause and provide a permanent resolution.

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [March 19, 2025, 2:51pm UTC](https://forum.pritunl.com/t/issue-with-pritunl-vpn-connection/3133/2 "2025-03-19T14:51:21Z")

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Check the logs in the top right menu, the [**client debugging documentation**](https://docs.pritunl.com/docs/debugging-client) has more information.