# License issue : From 2 days server is 1 but license is 3

**URL:** <https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451>\
**Category:** Pritunl VPN\
**Created:** [July 24, 2025, 10:07am UTC](https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451 "2025-07-24T10:07:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![vinzBravo](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/v/58f4c7/32.png) [@vinzBravo](https://forum.pritunl.com/u/vinzBravo)\
**Post date:** [July 24, 2025, 10:07am UTC](https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451/1 "2025-07-24T10:07:21Z")

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Hello

The license is not accurate.  
i check directly on DB and i have 1 server online but my license is 3 in subscription.  
I send 2 mail to the support without any answer  
Please help to correct.

Regards

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [July 24, 2025, 12:45pm UTC](https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451/2 "2025-07-24T12:45:10Z")

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This will update automatically, it was stopped yesterday for some maintenance. It was started again this morning and emails from yesterday are still being handled today.

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**Author:** ![vinzBravo](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/v/58f4c7/32.png) [@vinzBravo](https://forum.pritunl.com/u/vinzBravo)\
**Post date:** [July 24, 2025, 2:12pm UTC](https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451/3 "2025-07-24T14:12:58Z")

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Its Working now.

Thanks

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**Author:** ![vinzBravo](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/v/58f4c7/32.png) [@vinzBravo](https://forum.pritunl.com/u/vinzBravo)\
**Post date:** [July 30, 2025, 3:40pm UTC](https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451/4 "2025-07-30T15:40:16Z")

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Hello @zach

I’ve just sent an email from my correct account regarding a billing issue — I was incorrectly charged for 3 server licenses instead of 2 due to a migration bug (which I had previously reported). Please check the email and assist when possible.

Thanks!

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**Author:** ![vinzBravo](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/v/58f4c7/32.png) [@vinzBravo](https://forum.pritunl.com/u/vinzBravo)\
**Post date:** [July 31, 2025, 7:30am UTC](https://forum.pritunl.com/t/license-issue-from-2-days-server-is-1-but-license-is-3/3451/5 "2025-07-31T07:30:44Z")

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its resolv  
thanks for the quick answer @zach