# MacOS Pritunl Client "Unable to authenticate communication with background service, try restarting computer"

**URL:** <https://forum.pritunl.com/t/macos-pritunl-client-unable-to-authenticate-communication-with-background-service-try-restarting-computer/1684>\
**Category:** Pritunl VPN\
**Created:** [January 12, 2024, 5:50am UTC](https://forum.pritunl.com/t/macos-pritunl-client-unable-to-authenticate-communication-with-background-service-try-restarting-computer/1684 "2024-01-12T05:50:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tx-tispl](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/t/c6cbf5/32.png) [@tx-tispl](https://forum.pritunl.com/u/tx-tispl)\
**Post date:** [January 12, 2024, 5:50am UTC](https://forum.pritunl.com/t/macos-pritunl-client-unable-to-authenticate-communication-with-background-service-try-restarting-computer/1684/1 "2024-01-12T05:50:49Z")

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Getting issue with pritunl client on MacOS Sonoma " **Unable to authenticate communication with background service, try restarting computer**"

Issue get’s resolved after reinstalling pritunl client, but after mac restart it comes again.

Can anyone having similar issue or found a solution to this.

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [January 12, 2024, 8:33pm UTC](https://forum.pritunl.com/t/macos-pritunl-client-unable-to-authenticate-communication-with-background-service-try-restarting-computer/1684/2 "2024-01-12T20:33:56Z")

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The [**client debugging**](https://docs.pritunl.com/docs/debugging-client) documentation will have more information. For this issue the service log will likely show the error message. There was a known issue with network changes causing the service the stop responding that was fixed recently. Download the latest [**v1.3.3772.10**](https://github.com/pritunl/pritunl-client-electron/releases/tag/1.3.3772.10) release.

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**Author:** ![nomadkml](https://forum.pritunl.com/user_avatar/forum.pritunl.com/nomadkml/32/1226_2.png) [@nomadkml](https://forum.pritunl.com/u/nomadkml)\
**Post date:** [March 8, 2025, 5:24pm UTC](https://forum.pritunl.com/t/macos-pritunl-client-unable-to-authenticate-communication-with-background-service-try-restarting-computer/1684/3 "2025-03-08T17:24:08Z")

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Go to System Settings - Login Items - Allow in the Background. Check that Pritunl, inc is enabled

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**Author:** ![Kinrany](https://forum.pritunl.com/user_avatar/forum.pritunl.com/kinrany/32/1580_2.png) [@Kinrany](https://forum.pritunl.com/u/Kinrany)\
**Post date:** [November 12, 2026, 4:37pm UTC](https://forum.pritunl.com/t/macos-pritunl-client-unable-to-authenticate-communication-with-background-service-try-restarting-computer/1684/4 "2026-11-12T16:37:20Z")

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Is there a way to start it manually? It seems surprising to need to run something in the background continuously instead of starting whenever Pritunl is being used.