# Password reset issue **URL:** \ **Category:** Pritunl VPN\ **Created:** [October 11, 2024, 8:27pm UTC](https://forum.pritunl.com/t/password-reset-issue/2483 "2024-10-11T20:27:39Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![sys\_error](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/s/b2d939/32.png) [@sys\_error](https://forum.pritunl.com/u/sys_error)\ **Post date:** [October 11, 2024, 8:27pm UTC](https://forum.pritunl.com/t/password-reset-issue/2483/1 "2024-10-11T20:27:39Z")
Hi, after entering the command pritunl reset-password i see > Traceback (most recent call last): > File “/usr/bin/pritunl”, line 33, in > sys.exit(load\_entry\_point(‘pritunl==1.32.3805.95’, ‘console\_scripts’, ‘pritunl’)()) > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/ **main**.py”, line 95, in main > from pritunl import setup > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/setup/ **init**.py”, line 2, in > from pritunl.setup.clean import setup\_clean > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/setup/clean.py”, line 1, in > from pritunl import utils > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/ **init**.py”, line 1, in > from pritunl.utils.cert import \* > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/cert.py”, line 2, in > from pritunl.utils.misc import check\_output\_logged, get\_temp\_path > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/utils/misc.py”, line 4, in > from pritunl import settings > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/settings/ **init**.py”, line 22, in > sys.modules[**name**] = Settings() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/settings/settings.py”, line 24, in **init** > self.\_init\_modules() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/settings/settings.py”, line 128, in \_init\_modules > group\_cls.load() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/settings/group\_file.py”, line 17, in load > os.chmod(self.path, 0o600) > PermissionError: [Errno 1] Operation not permitted: ‘/etc/pritunl.conf’ after that I do with sudo and see: > [local][2024-10-11 22:57:50,162][ERROR] Pritunl setup failed > Traceback (most recent call last): > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/setup/ **init**.py”, line 82, in setup\_db > setup\_mongo() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/setup/mongo.py”, line 351, in setup\_mongo > app\_settings = settings\_col.find\_one({‘\_id’: ‘app’}) > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/collection.py”, line 1491, in find\_one > for result in cursor.limit(-1): > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/cursor.py”, line 1280, in next > if len(self.\_\_data) or self.\_refresh(): > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/cursor.py”, line 1165, in \_refresh > self.\_\_session = self.\_\_collection.database.client.\_ensure\_session() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/mongo\_client.py”, line 2027, in \_ensure\_session > return self.\_\_start\_session(True, causal\_consistency=False) > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/mongo\_client.py”, line 1976, in \_\_start\_session > server\_session = self.\_get\_server\_session() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/mongo\_client.py”, line 2013, in \_get\_server\_session > return self.\_topology.get\_server\_session() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/topology.py”, line 525, in get\_server\_session > session\_timeout = self.\_check\_session\_support() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/topology.py”, line 507, in \_check\_session\_support > self.\_select\_servers\_loop( > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/topology.py”, line 226, in \_select\_servers\_loop > raise ServerSelectionTimeoutError( > pymongo.errors.ServerSelectionTimeoutError: No servers found yet, Timeout: 30.0s, Topology Description: \]\> > Traceback (most recent call last): > File “/usr/bin/pritunl”, line 33, in > sys.exit(load\_entry\_point(‘pritunl==1.32.3805.95’, ‘console\_scripts’, ‘pritunl’)()) > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/ **main**.py”, line 98, in main > setup.setup\_db() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/setup/ **init**.py”, line 82, in setup\_db > setup\_mongo() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/setup/mongo.py”, line 351, in setup\_mongo > app\_settings = settings\_col.find\_one({‘\_id’: ‘app’}) > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/collection.py”, line 1491, in find\_one > for result in cursor.limit(-1): > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/cursor.py”, line 1280, in next > if len(self.\_\_data) or self.\_refresh(): > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/cursor.py”, line 1165, in \_refresh > self.\_\_session = self.\_\_collection.database.client.\_ensure\_session() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/mongo\_client.py”, line 2027, in \_ensure\_session > return self.\_\_start\_session(True, causal\_consistency=False) > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/mongo\_client.py”, line 1976, in \_\_start\_session > server\_session = self.\_get\_server\_session() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/mongo\_client.py”, line 2013, in \_get\_server\_session > return self.\_topology.get\_server\_session() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/topology.py”, line 525, in get\_server\_session > session\_timeout = self.\_check\_session\_support() > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/topology.py”, line 507, in \_check\_session\_support > self.\_select\_servers\_loop( > File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pymongo/topology.py”, line 226, in \_select\_servers\_loop > raise ServerSelectionTimeoutError( > pymongo.errors.ServerSelectionTimeoutError: No servers found yet, Timeout: 30.0s, Topology Description: \]\> pritunl v1.32.3805.95 Any ideas why this happens ? ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [October 12, 2024, 4:17am UTC](https://forum.pritunl.com/t/password-reset-issue/2483/2 "2024-10-12T04:17:28Z")
The command needs to be run with `sudo`.