# Pritunl Client failed to connect after updating **URL:** \ **Category:** Pritunl\ **Tags:** pritunl-client\ **Created:** [October 22, 2024, 4:04am UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519 "2024-10-22T04:04:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![muhammad.adrian](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/m/ba8739/32.png) [@muhammad.adrian](https://forum.pritunl.com/u/muhammad.adrian)\ **Post date:** [October 22, 2024, 4:04am UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/1 "2024-10-22T04:04:06Z")
Hi All I have an issue while I’m updating my Pritunl Client, it suddenly does not connect after an update but if I install to the previous version which is **1.3.4026.10** it connects, Have any of you experienced the same thing? -Pritunl Client v1.3.4058.0 (can’t connect) -Pritunl Client v1.3.4026.10 (can connect) My Pritunl Server version (pritunl v1.32.3805.95) ---
**Author:** ![muhammad.adrian](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/m/ba8739/32.png) [@muhammad.adrian](https://forum.pritunl.com/u/muhammad.adrian)\ **Post date:** [October 22, 2024, 4:05am UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/2 "2024-10-22T04:05:00Z")
btw this all happens on all windows/mac devices ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [October 22, 2024, 4:09am UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/3 "2024-10-22T04:09:55Z")
Send the service logs from the top right menu. ---
**Author:** ![muhammad.adrian](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/m/ba8739/32.png) [@muhammad.adrian](https://forum.pritunl.com/u/muhammad.adrian)\ **Post date:** [October 22, 2024, 9:43am UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/5 "2024-10-22T09:43:33Z")
@zach ![Screenshot 2024-10-22 164238](https://forum-static.pritunl.com/original/1X/36e65637ab582e573c7301b8f074c576976aace8.png) ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [October 22, 2024, 1:01pm UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/6 "2024-10-22T13:01:28Z")
Copy the full log in text formate. ---
**Author:** ![binlan](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/b/7feea3/32.png) [@binlan](https://forum.pritunl.com/u/binlan)\ **Post date:** [October 22, 2024, 2:29pm UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/7 "2024-10-22T14:29:56Z")
same issue here: ```auto 2024-10-22 15:33:55][ERRO] ▶ connection: Disconnecting ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=40 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"11.22.33.44", "example.com*"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=false ◆ ovpn_cmd=false ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="openvpn" ◆ ovpn_remotes=[]string{} ◆ ovpn_running=0 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=false ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="50b7df84d4c80f29" ◆ profile_mode="ovpn" ◆ profile_reconnect=true ◆ profile_sso_auth=true ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{} ◆ state_time=time.Date(2024, time.October, 22, 15, 33, 15, 656277575, time.Local) ◆ wg_bash_path="" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/usr/bin/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/usr/bin/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path="" ``` Unfortunately i cant roll back. where can i download the former deb package? ---
**Author:** ![binlan](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/b/7feea3/32.png) [@binlan](https://forum.pritunl.com/u/binlan)\ **Post date:** [October 22, 2024, 2:35pm UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/8 "2024-10-22T14:35:23Z")
found it and back online now. maybe issue its related to sso-auth. the new client did not try to open the browser for sso. ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [October 22, 2024, 9:08pm UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/9 "2024-10-22T21:08:50Z")
There was an issue with an incorrectly handled error causing only one remote to be attempted. Check the logs for `Attempting remotes` followed by one `Attempting remote` then a disconnect. This will be fixed in an update this week. ---
**Author:** ![muhammad.adrian](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/m/ba8739/32.png) [@muhammad.adrian](https://forum.pritunl.com/u/muhammad.adrian)\ **Post date:** [December 27, 2024, 6:55am UTC](https://forum.pritunl.com/t/pritunl-client-failed-to-connect-after-updating/2519/10 "2024-12-27T06:55:41Z")
Hi Team, please help me. I have tried updating to the latest version, namely Pritunl Client v1.3.4099.99 Latest, and this still causes an error. Can anyone help with this? and here is the log ```auto [2024-12-27 13:42:56][INFO] ▶ profile: Disconnected without restart ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=true ◆ client_provider=true ◆ client_startime=62 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{} ◆ data_status="disconnected" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=false ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="openvpn" ◆ ovpn_remotes=[]string{"pritunl11-public.service.aws1.fazz.cloud(18532/udp6)", "pritunl10-public.service.aws1.fazz.cloud(18532/udp6)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=false ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="ca5ce9921f4acab8" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=true ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_id="61d87145e939e254" ◆ state_interactive=true ◆ state_no_reconnect=false ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/ca5ce9921f4acab8", "/tmp/pritunl/ca5ce9921f4acab8.auth", "/tmp/pritunl/ca5ce9921f4acab8-block.sh", "/tmp/pritunl/ca5ce9921f4acab8-up.sh", "/tmp/pritunl/ca5ce9921f4acab8-down.sh"} ◆ state_time=time.Date(2024, time.December, 27, 13, 41, 53, 890101317, time.Local) ◆ wg_bash_path="" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path="" ```