# Pritunl Enterprise subscription is Inactive

**URL:** <https://forum.pritunl.com/t/pritunl-enterprise-subscription-is-inactive/1312>\
**Category:** Pritunl VPN\
**Created:** [August 14, 2023, 1:57pm UTC](https://forum.pritunl.com/t/pritunl-enterprise-subscription-is-inactive/1312 "2023-08-14T13:57:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![fregatte](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/f/c67d28/32.png) [@fregatte](https://forum.pritunl.com/u/fregatte)\
**Post date:** [August 14, 2023, 1:57pm UTC](https://forum.pritunl.com/t/pritunl-enterprise-subscription-is-inactive/1312/1 "2023-08-14T13:57:14Z")

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Hello!  
We are trying to reactivate our subscription to Pritunl Enterprise, but it’s stuck in “Inactive” status after payment, and we cannot fix it from our side. The subscription has been paid successfully for the current period. Everything is fine in the billing panel, but VPN does not work with the license error:  
“[restless-stars-2179][2023-08-14 10:44:17,413][ERROR] Azure auth check request error  
user\_id = “62d027a1033ddb0ecb746e9a”  
user\_name = “[xxx@xxx.com](mailto:xxx@xxx.com)”  
status\_code = 470  
content = “b’{"error":"license\_invalid","error\_msg":"License key is invalid (E)."}'””

Also, I cannot reach anyone by support e-mail [contact@pritunl.com](mailto:contact@pritunl.com). How can I get support for this case?

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<div class="post-metadata">

**Author:** ![fregatte](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/f/c67d28/32.png) [@fregatte](https://forum.pritunl.com/u/fregatte)\
**Post date:** [August 15, 2023, 6:52am UTC](https://forum.pritunl.com/t/pritunl-enterprise-subscription-is-inactive/1312/2 "2023-08-15T06:52:35Z")

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The account has been reactivated. Thanks.