# Pritunl Failed to connect (Device Authenticator enabled) **URL:** \ **Category:** Pritunl VPN\ **Tags:** pritunl-client\ **Created:** [March 27, 2024, 4:48pm UTC](https://forum.pritunl.com/t/pritunl-failed-to-connect-device-authenticator-enabled/1940 "2024-03-27T16:48:50Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Latorre](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@Latorre](https://forum.pritunl.com/u/Latorre)\ **Post date:** [March 27, 2024, 4:48pm UTC](https://forum.pritunl.com/t/pritunl-failed-to-connect-device-authenticator-enabled/1940/1 "2024-03-27T16:48:50Z")
Hi, in my company I have Device authenticator enabled and in some computers with diferents OS (Windows, Linux and MACOS) I have problem in fisrt coneccion. Before get the Code Number for registre device. Can you help me please? Client logs: [2024-3-11 14:27:5][INFO] Profiles: Updating profile ‘212cbd2d8abeee4c’ [2024-3-11 14:27:29][INFO] Profiles: Updating profile ‘212cbd2d8abeee4c’ [2024-3-11 14:28:7][INFO] Profiles: Updating profile ‘212cbd2d8abeee4c’ [2024-3-11 14:28:23][INFO] Profiles: Updating profile ‘212cbd2d8abeee4c’ [2024-3-11 14:28:41][INFO] Profiles: Updating profile ‘212cbd2d8abeee4c’ [2024-3-11 14:42:54][INFO] Profiles: Updating profile ‘d67ef2494e92f4d4’ [2024-3-11 14:49:4][INFO] Profiles: Updating profile ‘8e9fe70982dca088’ [2024-3-11 14:49:21][ERROR] Request: Timeout error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 RequestError: Request: Timeout error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 at Request\_Request.parseError (file:///usr/lib/pritunl\_client\_electron/resources/app/dist/static/app.3e3f65.js:60350:16) at ClientRequest. (file:///usr/lib/pritunl\_client\_electron/resources/app/dist/static/app.3e3f65.js:60390:36) at ClientRequest.emit (node:events:514:28) at TLSSocket.emitRequestTimeout (node:\_http\_client:840:9) at Object.onceWrapper (node:events:628:28) at TLSSocket.emit (node:events:526:35) at Socket.\_onTimeout (node:net:589:8) at listOnTimeout (node:internal/timers:573:17) at process.processTimers (node:internal/timers:514:7) [2024-3-11 14:49:21][ERROR] Request: Client error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 RequestError: Request: Timeout error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 RequestError: Request: Timeout error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 at Request\_Request.parseError (file:///usr/lib/pritunl\_client\_electron/resources/app/dist/static/app.3e3f65.js:60350:16) at ClientRequest. (file:///usr/lib/pritunl\_client\_electron/resources/app/dist/static/app.3e3f65.js:60390:36) at ClientRequest.emit (node:events:514:28) at TLSSocket.emitRequestTimeout (node:\_http\_client:840:9) at Object.onceWrapper (node:events:628:28) at TLSSocket.emit (node:events:526:35) at Socket.\_onTimeout (node:net:589:8) at listOnTimeout (node:internal/timers:573:17) at process.processTimers (node:internal/timers:514:7) [2024-3-11 14:49:21][ERROR] Profiles: Failed to sync profile configuration RequestError: Request: Timeout error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 RequestError: Request: Timeout error ssl=true hostname=(my address) port=443 method=GET path=/key/sync/65ce0cd68eaf7fdc4f6f84aa/65ce0cd88eaf7fdc4f6f84b9/65ce0eaa8eaf7fdc4f6f8661/136d8c71c3c942aba9fd67185f545e22 ttl=5000 at Request\_Request.parseError (file:///usr/lib/pritunl\_client\_electron/resources/app/dist/static/app.3e3f65.js:60350:16) at ClientRequest. (file:///usr/lib/pritunl\_client\_electron/resources/app/dist/static/app.3e3f65.js:60390:36) at ClientRequest.emit (node:events:514:28) at TLSSocket.emitRequestTimeout (node:\_http\_client:840:9) at Object.onceWrapper (node:events:628:28) at TLSSocket.emit (node:events:526:35) at Socket.\_onTimeout (node:net:589:8) at listOnTimeout (node:internal/timers:573:17) at process.processTimers (node:internal/timers:514:7) [2024-3-11 14:49:21][INFO] Profiles: Updating profile ‘8e9fe70982dca088’ [2024-3-11 14:57:13][INFO] Profiles: Updating profile ‘ce334c860e361a6b’ Service logs: [2024-03-11 14:23:49][INFO] ▶ main: Service starting ◆ version=“1.3.3814.40” [2024-03-11 14:27:05][INFO] ▶ token: Token init ◆ profile=“212cbd2d8abeee4c” ◆ ttl=“212cbd2d8abeee4c” [2024-03-11 14:27:05][INFO] ▶ profile: Connecting ◆ device\_auth=true ◆ disable\_dns=false ◆ disable\_gateway=false ◆ dynamic\_firewall=false ◆ force\_dns=false ◆ mode=“ovpn” ◆ profile\_id=“212cbd2d8abeee4c” ◆ reconnect=false ◆ sso\_auth=false [2024-03-11 14:27:06][ERRO] ▶ tpm: Cannot find TPM for device authentication ◆ path=“/dev/tpm0” [2024-03-11 14:27:06][WARN] ▶ profile: Request ovpn connection error tpm: Failed to find TPM ORIGINAL STACK TRACE: [github.com/pritunl/pritunl-client-electron/service/tpm.getTpmPath](http://github.com/pritunl/pritunl-client-electron/service/tpm.getTpmPath) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/tpm/tpm\_linux.go:138 +0xa13765 [github.com/pritunl/pritunl-client-electron/service/tpm.(\*Tpm).Open](http://github.com/pritunl/pritunl-client-electron/service/tpm.(*Tpm).Open) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/tpm/tpm\_linux.go:27 +0xa12f86 [github.com/pritunl/pritunl-client-electron/service/profile.(\*Profile).reqOvpn](http://github.com/pritunl/pritunl-client-electron/service/profile.(*Profile).reqOvpn) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/profile/profile.go:2161 +0xa27f58 [github.com/pritunl/pritunl-client-electron/service/profile.(\*Profile).openOvpn](http://github.com/pritunl/pritunl-client-electron/service/profile.(*Profile).openOvpn) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/profile/profile.go:1975 +0xa26cb5 [github.com/pritunl/pritunl-client-electron/service/profile.(\*Profile).startOvpn](http://github.com/pritunl/pritunl-client-electron/service/profile.(*Profile).startOvpn) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/profile/profile.go:1381 +0xa232ae [github.com/pritunl/pritunl-client-electron/service/profile.(\*Profile).Start](http://github.com/pritunl/pritunl-client-electron/service/profile.(*Profile).Start) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/profile/profile.go:1364 +0xa230c7 [github.com/pritunl/pritunl-client-electron/service/handlers.profilePost.func1](http://github.com/pritunl/pritunl-client-electron/service/handlers.profilePost.func1) /pacur\_build/src/pritunl-client-electron-1.3.3814.40/service/handlers/profile.go:108 +0xa47005 runtime.goexit ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [March 27, 2024, 7:29pm UTC](https://forum.pritunl.com/t/pritunl-failed-to-connect-device-authenticator-enabled/1940/3 "2024-03-27T19:29:31Z")
Device authentication requires a TPM and Windows 11. If the client has Windows 11 the TPM should be available, if not there may be an issue with the bios settings. ---
**Author:** ![Latorre](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@Latorre](https://forum.pritunl.com/u/Latorre)\ **Post date:** [March 27, 2024, 7:32pm UTC](https://forum.pritunl.com/t/pritunl-failed-to-connect-device-authenticator-enabled/1940/4 "2024-03-27T19:32:40Z")
I understand, but this happens on some of my Linux, MAC and Windows machines. ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [March 27, 2024, 8:19pm UTC](https://forum.pritunl.com/t/pritunl-failed-to-connect-device-authenticator-enabled/1940/5 "2024-03-27T20:19:10Z")
The error indicates the device doesn’t have a TPM available. If it’s on Linux it would need to be enabled in the BIOS settings. On macOS the Secure Enclave is used instead of a TPM, this is available on all Apple computers after the introduction of the touch bar. ---
**Author:** ![Latorre](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/l/b5ac83/32.png) [@Latorre](https://forum.pritunl.com/u/Latorre)\ **Post date:** [March 27, 2024, 9:35pm UTC](https://forum.pritunl.com/t/pritunl-failed-to-connect-device-authenticator-enabled/1940/6 "2024-03-27T21:35:13Z")
Perfect, thanks @zach!