# Pritunl Zero Crash auth: Google request failed **URL:** \ **Category:** Pritunl Zero\ **Tags:** pritunl-zero\ **Created:** [July 16, 2025, 9:48am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424 "2025-07-16T09:48:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ariretiarno](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ariretiarno/32/517_2.png) [@ariretiarno](https://forum.pritunl.com/u/ariretiarno)\ **Post date:** [July 16, 2025, 9:48am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/1 "2025-07-16T09:48:35Z")
Hello @zach our zero trust pritunl is going down because of this [2025-07-16 09:20:32][ERRO] ▶ proxy: Serve error ◆ client=“52.220.0.189” auth: Google request failed Get “[https://auth.pritunl.com/update/google?license=46ffe408fbbb840790e60608c9fd42ad49810aad4452fb51291fd00e83120ca13567059ac90cb3716ab516b9ad2d80d5fe7d0877d596a37dc9faba898ff2bc20&user=aang.kurniawan%40evermos.com](https://auth.pritunl.com/update/google?license=46ffe408fbbb840790e60608c9fd42ad49810aad4452fb51291fd00e83120ca13567059ac90cb3716ab516b9ad2d80d5fe7d0877d596a37dc9faba898ff2bc20&user=aang.kurniawan%40evermos.com)”: context deadline exceeded (Client.Timeout exceeded while awaiting headers) ORIGINAL STACK TRACE: [github.com/pritunl/pritunl-zero/auth.GoogleSync](http://github.com/pritunl/pritunl-zero/auth.GoogleSync) /go/src/github.com/pritunl/pritunl-zero/auth/google.go:193 +0x13c1ac5 [github.com/pritunl/pritunl-zero/auth.SyncUser](http://github.com/pritunl/pritunl-zero/auth.SyncUser) /go/src/github.com/pritunl/pritunl-zero/auth/sync.go:39 +0x13c7338 [github.com/pritunl/pritunl-zero/proxy.(\*Proxy).ServeHTTP](http://github.com/pritunl/pritunl-zero/proxy.(*Proxy).ServeHTTP) /go/src/github.com/pritunl/pritunl-zero/proxy/proxy.go:206 +0x15aef69 [github.com/pritunl/pritunl-zero/router.(\*Router).ServeHTTP](http://github.com/pritunl/pritunl-zero/router.(*Router).ServeHTTP) /go/src/github.com/pritunl/pritunl-zero/router/router.go:99 +0x15d5cd8 net/http.serverHandler.ServeHTTP /usr/local/go/src/net/http/server.go:3210 +0x778bed net/http.initALPNRequest.ServeHTTP /usr/local/go/src/net/http/server.go:3819 +0x75ecb0 net/http.(\*http2serverConn).runHandler /usr/local/go/src/net/http/h2\_bundle.go:6249 +0x72bdf4 runtime.goexit /usr/local/go/src/runtime/asm\_amd64.s:1700 +0x4799e0 [2025-07-16 09:20:32][ERRO] ▶ proxy: Serve error ◆ client=“120.29.157.227” auth: Google request failed Get “[https://auth.pritunl.com/update/google?license=46ffe408fbbb840790e60608c9fd42ad49810aad4452fb51291fd00e83120ca13567059ac90cb3716ab516b9ad2d80d5fe7d0877d596a37dc9faba898ff2bc20&user=tezza.lantika%40evermos.com](https://auth.pritunl.com/update/google?license=46ffe408fbbb840790e60608c9fd42ad49810aad4452fb51291fd00e83120ca13567059ac90cb3716ab516b9ad2d80d5fe7d0877d596a37dc9faba898ff2bc20&user=tezza.lantika%40evermos.com)”: context deadline exceeded (Client.Timeout exceeded while awaiting headers) ORIGINAL STACK TRACE: [github.com/pritunl/pritunl-zero/auth.GoogleSync](http://github.com/pritunl/pritunl-zero/auth.GoogleSync) /go/src/github.com/pritunl/pritunl-zero/auth/google.go:193 +0x13c1ac5 [github.com/pritunl/pritunl-zero/auth.SyncUser](http://github.com/pritunl/pritunl-zero/auth.SyncUser) /go/src/github.com/pritunl/pritunl-zero/auth/sync.go:39 +0x13c7338 [github.com/pritunl/pritunl-zero/proxy.(\*Proxy).ServeHTTP](http://github.com/pritunl/pritunl-zero/proxy.(*Proxy).ServeHTTP) /go/src/github.com/pritunl/pritunl-zero/proxy/proxy.go:206 +0x15aef69 [github.com/pritunl/pritunl-zero/router.(\*Router).ServeHTTP](http://github.com/pritunl/pritunl-zero/router.(*Router).ServeHTTP) /go/src/github.com/pritunl/pritunl-zero/router/router.go:99 +0x15d5cd8 net/http.serverHandler.ServeHTTP /usr/local/go/src/net/http/server.go:3210 +0x778bed net/http.(\*conn).serve /usr/local/go/src/net/http/server.go:2092 +0x75810f runtime.goexit /usr/local/go/src/runtime/asm\_amd64.s:1700 +0x4799e0 Can you explain? ---
**Author:** ![witoon](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/w/e79b87/32.png) [@witoon](https://forum.pritunl.com/u/witoon)\ **Post date:** [July 16, 2025, 9:49am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/2 "2025-07-16T09:49:47Z")
I also has the same problem with pritunl ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 9:51am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/3 "2025-07-16T09:51:22Z")
There is currently an outage with access to Pritunl services and Google single sign-on isolated to the South Asia region. Click subscription in the top right of the web console to trigger a refresh, there are reports it is working again. ---
**Author:** ![witoon](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/w/e79b87/32.png) [@witoon](https://forum.pritunl.com/u/witoon)\ **Post date:** [July 16, 2025, 9:53am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/4 "2025-07-16T09:53:14Z")
![Screenshot 2568-07-16 at 16.52.39](https://forum-static.pritunl.com/optimized/2X/4/4e19e4a2475fa0c3a53cd592f23348ca2d8f1b9e_2_690x33.png) My subscription button’s also gone and revery back to free version ---
**Author:** ![ariretiarno](https://forum.pritunl.com/user_avatar/forum.pritunl.com/ariretiarno/32/517_2.png) [@ariretiarno](https://forum.pritunl.com/u/ariretiarno)\ **Post date:** [July 16, 2025, 10:00am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/5 "2025-07-16T10:00:08Z")
Failed to sync Subscription @zach the license is gone ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 10:00am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/6 "2025-07-16T10:00:33Z")
There has been no increase in errors on the Pritunl service systems. The issue is entirely related to a connection between South Asia and the US East datacenter that the Pritunl services are running in. It appears to be isolated specifically to AWS. I haven’t seen any reports outside of the South Asia AWS region and the status checking system has checking in the South Asia region which has reported no issues. ---
**Author:** ![witoon](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/w/e79b87/32.png) [@witoon](https://forum.pritunl.com/u/witoon)\ **Post date:** [July 16, 2025, 10:10am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/7 "2025-07-16T10:10:27Z")
Are there any workaround for this? I’ve create local user without sso, It can’t connect either ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 10:32am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/8 "2025-07-16T10:32:33Z")
It’s now stable on the ap-south-1 instance that I’m testing with and I’ve seen several reports it is working now. Click subscription in the top right to refresh the license. ---
**Author:** ![mohijeet-changejar](https://forum.pritunl.com/user_avatar/forum.pritunl.com/mohijeet-changejar/32/1133_2.png) [@mohijeet-changejar](https://forum.pritunl.com/u/mohijeet-changejar)\ **Post date:** [July 16, 2025, 10:34am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/9 "2025-07-16T10:34:27Z")
> [@zach](#): > We also face same issue in both pritunl-zero and pritunl-vpn even subscription button was not working network tab showing pending…though now it seems working as expected ---
**Author:** ![shreyank](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/s/7feea3/32.png) [@shreyank](https://forum.pritunl.com/u/shreyank)\ **Post date:** [July 16, 2025, 10:37am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/10 "2025-07-16T10:37:25Z")
We are facing the same issue in both pritunl and pritunl zero. Still it’s not fixed region: ap-south-1 ```auto retries exceeded with url: /subscription (Caused by ConnectTimeoutError(, 'Connection to app.pritunl.com timed out. (connect timeout=20)')) ``` ---
**Author:** ![witoon](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/w/e79b87/32.png) [@witoon](https://forum.pritunl.com/u/witoon)\ **Post date:** [July 16, 2025, 10:39am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/11 "2025-07-16T10:39:20Z")
What I did as work around is I’ve to create new set of user/server since current user in system already has group and sso enabled. That’d at least allow user who really need to connect to vpn to be able to connect while waiting for sso to be recover ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 10:39am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/12 "2025-07-16T10:39:26Z")
Where is the server located? ---
**Author:** ![mohijeet-changejar](https://forum.pritunl.com/user_avatar/forum.pritunl.com/mohijeet-changejar/32/1133_2.png) [@mohijeet-changejar](https://forum.pritunl.com/u/mohijeet-changejar)\ **Post date:** [July 16, 2025, 10:40am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/13 "2025-07-16T10:40:39Z")
> [@witoon](#): > > That’d at least allow user who really need to connect to vpn to be able to connect while waiting for sso to be recover AP-SOUTH-1 ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 10:41am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/14 "2025-07-16T10:41:00Z")
You can also try adding the IPs below to `/etc/hosts` I created a second load balancer as it appeared to be isolated to a specific set of IPs on Oracle Cloud. The [app4.pritunl.com](http://app4.pritunl.com) server remained available the entire time despite also being hosted on Oracle Cloud. ```auto 129.80.151.180 app.pritunl.com 129.80.151.180 auth.pritunl.com ``` ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 10:42am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/15 "2025-07-16T10:42:24Z")
Which availability zone in ap-south-1? I have a test instance in ap-south-1a with no issues connecting. ---
**Author:** ![witoon](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/w/e79b87/32.png) [@witoon](https://forum.pritunl.com/u/witoon)\ **Post date:** [July 16, 2025, 10:43am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/16 "2025-07-16T10:43:25Z")
ap-southeast-1 ---
**Author:** ![abhinav-kumar3](https://forum.pritunl.com/user_avatar/forum.pritunl.com/abhinav-kumar3/32/1305_2.png) [@abhinav-kumar3](https://forum.pritunl.com/u/abhinav-kumar3)\ **Post date:** [July 16, 2025, 10:43am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/17 "2025-07-16T10:43:29Z")
Subscription is working for me now, but the users are still not able to connect to pritunl via client In logs i can see ```auto [WARNING] Message queue flood size = 144 ``` Server is in ap-south-1a ---
**Author:** ![mohijeet-changejar](https://forum.pritunl.com/user_avatar/forum.pritunl.com/mohijeet-changejar/32/1133_2.png) [@mohijeet-changejar](https://forum.pritunl.com/u/mohijeet-changejar)\ **Post date:** [July 16, 2025, 10:44am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/18 "2025-07-16T10:44:54Z")
Sharing new profile link might solve this issue there are few users who facing this issue in our org simply sharing profile link seems working ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [July 16, 2025, 10:46am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/19 "2025-07-16T10:46:42Z")
You should not attempt to reimport VPN profiles or make any configuration changes unless it is continuing to have issues. It may cause other issues and won’t fix this issue. Most users are now reporting it is online. ---
**Author:** ![witoon](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/w/e79b87/32.png) [@witoon](https://forum.pritunl.com/u/witoon)\ **Post date:** [July 16, 2025, 10:51am UTC](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424/20 "2025-07-16T10:51:05Z")
> [@zach](#): > > eimport VPN profiles or make any configuration changes. It may cause other issues and won’t fix this issue. Most users are now reporting it is online. Some of our server is working, however few server still having issue with below log [2025-07-16 17:48:37][WARN] ▶ profile: Request ovpn connection error profile: Request put error Post “[https://None/key/ovpn/](https://None/key/ovpn/)[redacted somelong number]”: dial tcp: lookup None: no such host [Next page](https://forum.pritunl.com/t/pritunl-zero-crash-auth-google-request-failed/3424.md?page=2)