# Random Disconnects on New Client Update

**URL:** <https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540>\
**Category:** Pritunl VPN\
**Tags:** pritunl-client\
**Created:** [October 25, 2024, 4:08pm UTC](https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540 "2024-10-25T16:08:36Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![gthomson31](https://forum.pritunl.com/user_avatar/forum.pritunl.com/gthomson31/32/998_2.png) [@gthomson31](https://forum.pritunl.com/u/gthomson31)\
**Post date:** [October 25, 2024, 4:08pm UTC](https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540/1 "2024-10-25T16:08:36Z")

</div>

Since updating to the latest client, we’ve noticed intermittent VPN connectivity disruptions. These breaks trigger automatic reconnect attempts, but they fail when Google MFA is required.

The issue usually resolves after some time but inconsistently, and it doesn’t affect all users at this stage. Could there be factors we should consider that might be causing this?

Environment details:

```
•	MongoDB 6
•	3-region hosting setup, impacting all sites​

```

---

<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [October 25, 2024, 4:24pm UTC](https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540/2 "2024-10-25T16:24:59Z")

</div>

Get the service logs from the top right menu.

---

<div class="post-metadata">

**Author:** ![gthomson31](https://forum.pritunl.com/user_avatar/forum.pritunl.com/gthomson31/32/998_2.png) [@gthomson31](https://forum.pritunl.com/u/gthomson31)\
**Post date:** [October 28, 2024, 5:02pm UTC](https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540/3 "2024-10-28T17:02:45Z")

</div>

Attached log with redacted IP

```auto
[2024-10-25 17:01:14][ERRO] ▶ connection: Disconnecting ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=3 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=0 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 10, 410412000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:17][INFO] ▶ utils: Clearing DNS state
[2024-10-25 17:01:17][INFO] ▶ profile: Disconnected with restart ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=true ◆ client_provider=true ◆ client_startime=7 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="disconnected" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=3 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=true ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 10, 410412000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:17][INFO] ▶ profile: Connecting ◆ device_auth=false ◆ disable_dns=true ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_connect=false ◆ force_dns=false ◆ geo_sort="" ◆ mode="ovpn" ◆ profile_id="8d4adae07640093d" ◆ reconnect=false ◆ sso_auth=false
[2024-10-25 17:01:17][INFO] ▶ connection: Resolved remotes ◆ public_address="" ◆ public_address6="" ◆ remotes=[]string{"<IP_REDACTED>"} ◆ sort_method="random"
[2024-10-25 17:01:17][INFO] ▶ connection: Attempting remotes ◆ client_disconnect=false ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=0 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=false ◆ ovpn_cmd=false ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{} �� ovpn_running=0 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ remotes=[]string{"<IP_REDACTED>"} ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=false ◆ state_system_interactive=false ◆ state_temp_paths=[]string{} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 17, 657222000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:18][INFO] ▶ connection: Stopping reconnect ◆ client_disconnect=false ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=0 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ reason="ovpn_auth_error" ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=false ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 17, 657222000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:21][INFO] ▶ utils: Restore DNS
[2024-10-25 17:01:21][ERRO] ▶ connection: Disconnecting ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=3 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=0 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 17, 657222000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:24][INFO] ▶ utils: Clearing DNS state
[2024-10-25 17:01:24][INFO] ▶ profile: Disconnected with restart ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=true ◆ client_provider=true ◆ client_startime=7 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="disconnected" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=3 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=true ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 17, 657222000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:24][INFO] ▶ profile: Connecting ◆ device_auth=false ◆ disable_dns=true ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_connect=false ◆ force_dns=false ◆ geo_sort="" ◆ mode="ovpn" ◆ profile_id="8d4adae07640093d" ◆ reconnect=false ◆ sso_auth=false
[2024-10-25 17:01:24][INFO] ▶ connection: Resolved remotes ◆ public_address="" ◆ public_address6="" ◆ remotes=[]string{"<IP_REDACTED>"} ◆ sort_method="random"
[2024-10-25 17:01:24][INFO] ▶ connection: Attempting remotes ◆ client_disconnect=false ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=0 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=false ◆ ovpn_cmd=false ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{} ◆ ovpn_running=0 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ remotes=[]string{"<IP_REDACTED>"} ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=false ◆ state_system_interactive=false ◆ state_temp_paths=[]string{} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 24, 838654000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:25][INFO] ▶ connection: Stopping reconnect ◆ client_disconnect=false ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=0 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ reason="ovpn_auth_error" ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=false ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 24, 838654000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:28][INFO] ▶ utils: Restore DNS
[2024-10-25 17:01:28][ERRO] ▶ connection: Disconnecting ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=3 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=0 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 24, 838654000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:31][INFO] ▶ utils: Clearing DNS state
[2024-10-25 17:01:32][INFO] ▶ profile: Disconnected with restart ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=true ◆ client_provider=true ◆ client_startime=7 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="disconnected" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=3 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=true ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 24, 838654000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:32][INFO] ▶ profile: Connecting ◆ device_auth=false ◆ disable_dns=true ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_connect=false ◆ force_dns=false ◆ geo_sort="" ◆ mode="ovpn" ◆ profile_id="8d4adae07640093d" ◆ reconnect=false ◆ sso_auth=false
[2024-10-25 17:01:32][INFO] ▶ connection: Resolved remotes ◆ public_address="" ◆ public_address6="" ◆ remotes=[]string{"<IP_REDACTED>"} ◆ sort_method="random"
[2024-10-25 17:01:32][INFO] ▶ connection: Attempting remotes ◆ client_disconnect=false ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=0 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=false ◆ ovpn_cmd=false ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{} ◆ ovpn_running=0 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ remotes=[]string{"<IP_REDACTED>"} ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=false ◆ state_system_interactive=false ◆ state_temp_paths=[]string{} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 32, 19190000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:32][INFO] ▶ connection: Stopping reconnect ◆ client_disconnect=false ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=0 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=-1 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ reason="ovpn_auth_error" ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=false ◆ state_stop=false ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 32, 19190000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""
[2024-10-25 17:01:35][INFO] ▶ utils: Restore DNS
[2024-10-25 17:01:35][ERRO] ▶ connection: Disconnecting ◆ client_disconnect=true ◆ client_disconnect_waiters=0 ◆ client_disconnected=false ◆ client_provider=true ◆ client_startime=3 ◆ data_iface="" ◆ data_mode="" ◆ data_remotes=[]string{"<IP_REDACTED>"} ◆ data_status="connecting" ◆ data_timestamp=0 ◆ data_tun_iface="" ◆ ovpn_auth_failed=true ◆ ovpn_cmd=true ◆ ovpn_connected=false ◆ ovpn_dir="" ◆ ovpn_last_auth_failed=0 ◆ ovpn_management_pass=false ◆ ovpn_management_port=0 ◆ ovpn_path="/Applications/Pritunl.app/Contents/Resources/pritunl-openvpn" ◆ ovpn_remotes=[]string{"<IP_REDACTED>(15652/udp)"} ◆ ovpn_running=-1 ◆ ovpn_tap_iface="" ◆ profile_device_auth=false ◆ profile_disable_dns=true ◆ profile_disable_gateway=false ◆ profile_dynamic_firewall=false ◆ profile_force_connect=false ◆ profile_force_dns=false ◆ profile_geo_sort=false ◆ profile_id="8d4adae07640093d" ◆ profile_mode="ovpn" ◆ profile_reconnect=false ◆ profile_sso_auth=false ◆ profile_system_profile=false ◆ profile_timeout=false ◆ state_closed=false ◆ state_closed_waiters=0 ◆ state_deadline=false ◆ state_delay=false ◆ state_interactive=false ◆ state_no_reconnect=true ◆ state_stop=true ◆ state_system_interactive=false ◆ state_temp_paths=[]string{"/tmp/pritunl/8d4adae07640093d", "/tmp/pritunl/8d4adae07640093d.auth", "/tmp/pritunl/8d4adae07640093d-block.sh", "/tmp/pritunl/8d4adae07640093d-up.sh", "/tmp/pritunl/8d4adae07640093d-down.sh"} ◆ state_time=time.Date(2024, time.October, 25, 17, 1, 32, 19190000, time.Local) ◆ wg_bash_path="/Applications/Pritunl.app/Contents/Resources/bash" ◆ wg_conf_path="" ◆ wg_conf_path2="" ◆ wg_connected=false ◆ wg_last_handshake=0 ◆ wg_path="/Applications/Pritunl.app/Contents/Resources/wg" ◆ wg_priv_key=false ◆ wg_pub_key=false ◆ wg_quick_path="/Applications/Pritunl.app/Contents/Resources/wg-quick" ◆ wg_server_pub_key=false ◆ wg_sso_start=time.Date(1, time.January, 1, 0, 0, 0, 0, time.UTC) ◆ wg_sso_token=false ◆ wg_util_path=""

```

---

<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [October 29, 2024, 12:48am UTC](https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540/4 "2024-10-29T00:48:50Z")

</div>

There’s no issues with the connection management in the service. Select the profile from the menu in the client logs viewer to check for errors. The server output and server logs in the top right of the Pritunl server web console will likely provide better information. Check the MTU commands in the [**client debugging documentation**](https://docs.pritunl.com/docs/debugging-client).

Updating the client will have updated the packaged OpenVPN there are known compability issues with newer clients connecting to older servers. Update the OpenVPN server as documented in [**Update OpenVPN**](https://docs.pritunl.com/docs/openvpn-update). Then restart the servers.

Automatic reconnection can be done by enabling Pritunl Client Authentication cache in the top right settings on the server.

---

<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [October 29, 2024, 4:15am UTC](https://forum.pritunl.com/t/random-disconnects-on-new-client-update/2540/6 "2024-10-29T04:15:09Z")

</div>

I did find the cause for this, an incorrectly handled if statement caused the no reconnect option to always reconnect. This will be fixed in an update either tomorrow or Wednesday.