# Secondary authentication failed

**URL:** <https://forum.pritunl.com/t/secondary-authentication-failed/2444>\
**Category:** Pritunl VPN\
**Created:** [October 1, 2024, 11:29pm UTC](https://forum.pritunl.com/t/secondary-authentication-failed/2444 "2024-10-01T23:29:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hmhk](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/h/35a633/32.png) [@hmhk](https://forum.pritunl.com/u/hmhk)\
**Post date:** [October 1, 2024, 11:29pm UTC](https://forum.pritunl.com/t/secondary-authentication-failed/2444/1 "2024-10-01T23:29:53Z")

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Users created automatically when they sign in with google are working fine. I created the user manually and set type to Google. But when user login I got “Failed secondary authentication”. I regenerate the OTP token and ask the user to try. Also not working. this is the error message  
[MME1VPN01][2024-10-01 17:26:18,738][ERROR] Google auth check request error  
user\_id = “66f279f3ac2ec68b0d93d62b”  
user\_name = “xxxxxx”  
status\_code = 500  
content = “b’'”  
Traceback (most recent call last):

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [October 2, 2024, 3:36pm UTC](https://forum.pritunl.com/t/secondary-authentication-failed/2444/2 "2024-10-02T15:36:36Z")

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The single sign-on users can’t be manually created, they need to sign in from the Pritunl web console first.