# Service Error **URL:** \ **Category:** Pritunl VPN\ **Tags:** pritunl-client\ **Created:** [August 7, 2023, 9:48am UTC](https://forum.pritunl.com/t/service-error/1292 "2023-08-07T09:48:22Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![LewisSim](https://forum.pritunl.com/user_avatar/forum.pritunl.com/lewissim/32/540_2.png) [@LewisSim](https://forum.pritunl.com/u/LewisSim)\ **Post date:** [August 7, 2023, 9:48am UTC](https://forum.pritunl.com/t/service-error/1292/1 "2023-08-07T09:48:22Z")
I cannot get Pritunl to work. I have tried multiple other solutions with no avail. When using the newest version of Pritunl, after 2 minutes of it being open I get this error: ![96caf4bcbf98fcdb6b925c373ba23801](https://forum-static.pritunl.com/original/1X/b0985cd051f5b47cbbdded1d31d09f54b02df99f.png) Also during runtime I get these errors: > **[Gyazo](https://gyazo.com/ba858e5428694bd489ad56d30a44eca6)** > > Gyazo is the easiest way to record screenshots & videos you can share instantly. Save time with async visual communication that's effortless and engaging. Not being able to connect to any profile. Using version [**Pritunl Client v1.2.3128.59**](https://github.com/pritunl/pritunl-client-electron/releases/tag/1.2.3128.59), I do not get any services errors and also notice that there is a services “Pritunl Service Helper” running. However whenever I try to connect to a profile, I get “pritunl failed to start profile (internal server error)” With the profile getting stuck on connecting. ---
**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\ **Post date:** [August 7, 2023, 3:24pm UTC](https://forum.pritunl.com/t/service-error/1292/2 "2023-08-07T15:24:20Z")
Check the log file `C:\ProgramData\Pritunl\pritunl-client.log` for errors.