# \[Solved\] Problem Report: Unable to Connect to app.pritunl.com

**URL:** <https://forum.pritunl.com/t/solved-problem-report-unable-to-connect-to-app-pritunl-com/3566>\
**Category:** Pritunl VPN\
**Tags:** pritunl\
**Created:** [October 5, 2025, 1:27pm UTC](https://forum.pritunl.com/t/solved-problem-report-unable-to-connect-to-app-pritunl-com/3566 "2025-10-05T13:27:52Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![NN-Devops](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/n/eada6e/32.png) [@NN-Devops](https://forum.pritunl.com/u/NN-Devops)\
**Post date:** [October 6, 2025, 1:26am UTC](https://forum.pritunl.com/t/solved-problem-report-unable-to-connect-to-app-pritunl-com/3566/3 "2025-10-06T01:26:47Z")

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I have removed the custom DNS records, but the server still cannot connect to **[app.pritunl.com](http://app.pritunl.com)**. This issue might be related to the outage described here: [https://forum.pritunl.com/t/south-asia-outage/3423](https://forum.pritunl.com/t/south-asia-outage/3423), since our VPN server is hosted in the **AWS ap-southeast-1** region.

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