# Traffic is getting to the pritunl server but the application is not responding

**URL:** <https://forum.pritunl.com/t/traffic-is-getting-to-the-pritunl-server-but-the-application-is-not-responding/78>\
**Category:** Pritunl Zero\
**Created:** [April 19, 2022, 7:12pm UTC](https://forum.pritunl.com/t/traffic-is-getting-to-the-pritunl-server-but-the-application-is-not-responding/78 "2022-04-19T19:12:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rkalia](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/r/da6949/32.png) [@rkalia](https://forum.pritunl.com/u/rkalia)\
**Post date:** [April 19, 2022, 7:12pm UTC](https://forum.pritunl.com/t/traffic-is-getting-to-the-pritunl-server-but-the-application-is-not-responding/78/1 "2022-04-19T19:12:06Z")

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service pritunl-zero status

Redirecting to /bin/systemctl status pritunl-zero.service  
● pritunl-zero.service - Pritunl Zero Daemon  
Loaded: loaded (/etc/systemd/system/pritunl-zero.service; enabled; vendor preset: disabled)  
Active: active (running) since Tue 2022-04-19 18:59:33 UTC; 2min 37s ago  
Main PID: 575 (pritunl-zero)  
CGroup: /system.slice/pritunl-zero.service  
└─575 /usr/bin/pritunl-zero start  
[ztadmin@pritunlZeroVM ~]$

Service is running but not responding — /login page

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<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [April 19, 2022, 7:37pm UTC](https://forum.pritunl.com/t/traffic-is-getting-to-the-pritunl-server-but-the-application-is-not-responding/78/2 "2022-04-19T19:37:36Z")

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Check logs in `sudo journalctl -u pritunl-zero` and check that the firewall is disabled.

```auto
sudo yum -y remove iptables-services
sudo systemctl stop firewalld
sudo systemctl disable firewalld
sudo ufw disable

```

If the node had previously been configured it’s possible it is configured incorrectly or configured to not accept web traffic. Run `sudo pritunl-zero reset-id` to create a new node configuration. The old node configuration will still be viewable from the nodes tab. Once domains are configured on the node the correct admin domain must be used to access the server or it will return 404.

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**Author:** ![rkalia](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/r/da6949/32.png) [@rkalia](https://forum.pritunl.com/u/rkalia)\
**Post date:** [April 20, 2022, 12:41pm UTC](https://forum.pritunl.com/t/traffic-is-getting-to-the-pritunl-server-but-the-application-is-not-responding/78/3 "2022-04-20T12:41:14Z")

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thanks it is working now