# Unable to connect using Pritunl Client Electron

**URL:** <https://forum.pritunl.com/t/unable-to-connect-using-pritunl-client-electron/3726>\
**Category:** Pritunl VPN\
**Tags:** pritunl-client\
**Created:** [February 20, 2026, 1:53pm UTC](https://forum.pritunl.com/t/unable-to-connect-using-pritunl-client-electron/3726 "2026-02-20T13:53:42Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![wavewithme](https://forum.pritunl.com/user_avatar/forum.pritunl.com/wavewithme/32/1299_2.png) [@wavewithme](https://forum.pritunl.com/u/wavewithme)\
**Post date:** [February 20, 2026, 1:53pm UTC](https://forum.pritunl.com/t/unable-to-connect-using-pritunl-client-electron/3726/1 "2026-02-20T13:53:42Z")

</div>

**System information:**

- **OS:** Arch Linux (fully updated at 2026-02-20)
- **Laptop:** Honor Magicbook X16 Pro (Ryzen 7 7840HS, 16GB RAM)
- **Pritunl Client version:** 1.3.4466.51-1 (`pritunl/pritunl-client-electron` from pritunl)

* * *

**Issue:**

I am unable to connect using Pritunl Client Electron. The client launches, but the VPN connection never establishes.

When I connect directly using OpenVPN, it works perfectly:

```auto
sudo openvpn --config ~/Downloads/your-profile.ovpn --verb 4

```

Relevant log snippets from the working OpenVPN connection:

```auto
do_ifconfig, ipv4=1, ipv6=0
net_iface_mtu_set: mtu 1500 for tun0
Initialization Sequence Completed
Data Channel: cipher 'AES-128-GCM', peer-id: 0, compression: 'stub'

```

Network interface is up:

```auto
6: tun0: <POINTOPOINT,MULTICAST,NOARP,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UNKNOWN mode DEFAULT group default qlen 500
    link/none

```

DNS is updated via resolvectl.

Client Logs from Pritunl Client:

```auto
[2026-2-20 20:46:7][ERROR] Profiles: Failed to sync profile, user not found
RequestError: Profiles: Failed to sync profile, user not found
    at file:///usr/lib/pritunl_client_electron/resources/app/dist/static/app.711482.js:25461:35
    at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
[2026-2-20 20:46:12][INFO] Profiles: Updating profile '0a6795fa04aadac5'

```

It seems the client tries to sync the profile but fails immediately with a “user not found” error, while direct OpenVPN connections work fine.

---

<div class="post-metadata">

**Author:** ![Psyreactor](https://forum.pritunl.com/user_avatar/forum.pritunl.com/psyreactor/32/1450_2.png) [@Psyreactor](https://forum.pritunl.com/u/Psyreactor)\
**Post date:** [February 20, 2026, 8:13pm UTC](https://forum.pritunl.com/t/unable-to-connect-using-pritunl-client-electron/3726/2 "2026-02-20T20:13:09Z")

</div>

We detected the same issue in **pritunl-client-electron**. It gets stuck on “connecting” and then drops the connection, regardless of whether the authentication method is SSO, device-based, or PIN.

The problem appears to be related to the upgrade to **OpenVPN version 2.7.0** (on Arch Linux, this package was updated on February 11). If you downgrade to version **2.6.19** , it works again without any issues.

We hope the issue is resolved soon.

---

<div class="post-metadata">

**Author:** ![MelbourneNerd-657](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/m/ebca7d/32.png) [@MelbourneNerd-657](https://forum.pritunl.com/u/MelbourneNerd-657)\
**Post date:** [February 22, 2026, 9:08pm UTC](https://forum.pritunl.com/t/unable-to-connect-using-pritunl-client-electron/3726/3 "2026-02-22T21:08:28Z")

</div>

if you are running OpenVPN v2.7.0-1 it could be this issue:

> [@Newly released OpenVPN 2.7.0 may cause issues with Pritunl-client 1.3.4466.51](https://forum.pritunl.com/t/newly-released-openvpn-2-7-0-may-cause-issues-with-pritunl-client-1-3-4466-51/3725):
>
> We just hit an issue with the pritunl-client-electron (version 1.3.4466.51) not working on Arch Linux with the latest OpenVPN 2.7.0-1 It authenticated but the VPN connection kept timing out and retrying. The issue was resolved by downgrading the OpenVPN on the client system to one earlier than 2.7.0 OpenVPN 2.7.0 was released not long ago, and this Arch linux box had been upgraded to the latest version. [https://community.openvpn.net/Downloads#openvpn-270-released-11-february-2026](https://community.openvpn.net/Downloads#openvpn-270-released-11-february-2026 "Click to open https://community.openvpn.net/Downloads#openvpn-270-released-11-february-2026")

solved with the current client code or by downgrading OpenVPN

---

<div class="post-metadata">

**Author:** ![wavewithme](https://forum.pritunl.com/user_avatar/forum.pritunl.com/wavewithme/32/1299_2.png) [@wavewithme](https://forum.pritunl.com/u/wavewithme)\
**Post date:** [February 24, 2026, 12:11pm UTC](https://forum.pritunl.com/t/unable-to-connect-using-pritunl-client-electron/3726/4 "2026-02-24T12:11:01Z")

</div>

Thanks you, current client code not works, but downgrading OpenVPN to 2.6.19 works fine.