# User Inactive Timeout

**URL:** <https://forum.pritunl.com/t/user-inactive-timeout/777>\
**Category:** Pritunl VPN\
**Created:** [February 15, 2023, 6:13am UTC](https://forum.pritunl.com/t/user-inactive-timeout/777 "2023-02-15T06:13:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![toshi-brat](https://forum.pritunl.com/user_avatar/forum.pritunl.com/toshi-brat/32/318_2.png) [@toshi-brat](https://forum.pritunl.com/u/toshi-brat)\
**Post date:** [February 15, 2023, 6:13am UTC](https://forum.pritunl.com/t/user-inactive-timeout/777/1 "2023-02-15T06:13:39Z")

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I have been using the free version, and i am trying to modify the User Inactive Timeout  
As per the documents this setting should be there in the server setting but i am not able to find it.

So how can i modify it in the free version or do i need to upgrade my subscription and if yes then to which plan??

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**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [February 15, 2023, 7:37pm UTC](https://forum.pritunl.com/t/user-inactive-timeout/777/2 "2023-02-15T19:37:03Z")

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This option requires an enterprise subscription.

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**Author:** ![babu](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/b/9f8e36/32.png) [@babu](https://forum.pritunl.com/u/babu)\
**Post date:** [March 27, 2024, 7:39am UTC](https://forum.pritunl.com/t/user-inactive-timeout/777/3 "2024-03-27T07:39:15Z")

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Hi

I am facing the issue of user getting disconnected frequently, it is an inconsistent issue.  
Server logs says `Inactivity timeout (--ping-restart), restarting` when user is getting disconnected

I am assuming it can be fixed by increasing User inactivity timeout, Please suggest.

Meanwhile, what will be default inactivity timeout period in free version

CC: @zach