# User search is broken

**URL:** <https://forum.pritunl.com/t/user-search-is-broken/2488>\
**Category:** Pritunl VPN\
**Tags:** pritunl\
**Created:** [October 14, 2024, 7:54am UTC](https://forum.pritunl.com/t/user-search-is-broken/2488 "2024-10-14T07:54:16Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Anton.Karasov](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/a/bb73d2/32.png) [@Anton.Karasov](https://forum.pritunl.com/u/Anton.Karasov)\
**Post date:** [October 14, 2024, 7:54am UTC](https://forum.pritunl.com/t/user-search-is-broken/2488/1 "2024-10-14T07:54:16Z")

</div>

Hello,

It seems like after the recent upgrade v1.32.4034.11 user search stopped working within the UI - Failed to load users, server error occurred.

 ![Screenshot 2024-10-14 at 09.53.26](https://forum-static.pritunl.com/original/1X/c975e15e278c0afc4743c3134c2f6a0fa62541a5.png)  
Here is the full error from server logs:

[snowy-skies-7274][2024-10-14 07:49:25,790][ERROR] Exception on /user/5e7de9809c2e48a5eea1c7a9 [GET]  
Traceback (most recent call last):  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 2190, in wsgi\_app  
response = self.full\_dispatch\_request()  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 1486, in full\_dispatch\_request  
rv = self.handle\_user\_exception(e)  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 1484, in full\_dispatch\_request  
rv = self.dispatch\_request()  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 1469, in dispatch\_request  
return self.ensure\_sync(self.view\_functions[rule.endpoint])(\*\*view\_args)  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py”, line 10, in \_wrapped  
return call(\*args, \*\*kwargs)  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/user.py”, line 105, in user\_get  
for usr in query:  
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/organization/organization.py”, line 279, in iter\_users  
self.last\_search\_count = cursor.count()  
AttributeError: ‘Cursor’ object has no attribute ‘count’

The version of MongoDB hasn’t changed during the upgrade…  
Any thoughts?

Thanks and looking forward to reply.

---

<div class="post-metadata">

**Author:** ![Anton.Karasov](https://forum.pritunl.com/letter_avatar_proxy/v4/letter/a/bb73d2/32.png) [@Anton.Karasov](https://forum.pritunl.com/u/Anton.Karasov)\
**Post date:** [October 14, 2024, 8:02am UTC](https://forum.pritunl.com/t/user-search-is-broken/2488/2 "2024-10-14T08:02:59Z")

</div>

Could this pymongo deprecation be related to the issue above?  
[https://pymongo.readthedocs.io/en/4.8.0/common-issues.html#deprecationwarning-count-is-deprecated](https://pymongo.readthedocs.io/en/4.8.0/common-issues.html#deprecationwarning-count-is-deprecated)

---

<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [October 14, 2024, 10:00pm UTC](https://forum.pritunl.com/t/user-search-is-broken/2488/3 "2024-10-14T22:00:13Z")

</div>

This has been fixed in the repository and will be included in the next release.

---

<div class="post-metadata">

**Author:** ![wildone](https://forum.pritunl.com/user_avatar/forum.pritunl.com/wildone/32/1187_2.png) [@wildone](https://forum.pritunl.com/u/wildone)\
**Post date:** [February 3, 2025, 12:11am UTC](https://forum.pritunl.com/t/user-search-is-broken/2488/4 "2025-02-03T00:11:29Z")

</div>

Still broken on `pritunl v1.32.4115.91`…

I have just created the VM from Azure App Store using recommended config.

On Users page I get this error:

```auto
[thawing-meadow-2334][2025-02-03 00:12:37,342][ERROR] Exception on /user/67a005d43cb3922f8a0dbc0b [GET]
Traceback (most recent call last):
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 2190, in wsgi_app
    response = self.full_dispatch_request()
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1486, in full_dispatch_request
    rv = self.handle_user_exception(e)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1484, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1469, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py", line 10, in _wrapped
    return call(*args, **kwargs)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/user.py", line 108, in user_get
    user_dict = usr.dict()
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/user/user.py", line 181, in dict
    override = self.is_device_key_override
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/mongo/object.py", line 58, in __getattr__
    raise AttributeError(
AttributeError: MongoObject instance has no attribute 'is_device_key_override'

```

On Dashboard:

```auto
[thawing-meadow-2334][2025-02-03 01:14:51,545][ERROR] Exception on /device/unregistered [GET]
Traceback (most recent call last):
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 2190, in wsgi_app
    response = self.full_dispatch_request()
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1486, in full_dispatch_request
    rv = self.handle_user_exception(e)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1484, in full_dispatch_request
    rv = self.dispatch_request()
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1469, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py", line 10, in _wrapped
    return call(*args, **kwargs)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/device.py", line 22, in device_unregistered_get
    for device in user.iter_unreg_devices():
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/user/utils.py", line 118, in iter_unreg_devices
    override = User.is_device_key_override
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/helpers.py", line 37, in __get__
    return self.func(objtype)
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/user/user.py", line 168, in is_device_key_override
    if not settings.user.device_key_override:
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/settings/group_base.py", line 8, in __getattr__
    raise AttributeError('%s instance has no attribute %r' % (
AttributeError: SettingsUser instance has no attribute 'device_key_override'

```

When I start the server I get this

```auto
[thawing-meadow-2334][2025-02-03 01:16:35,947][INFO] Starting vpn server
  server_id = "xxx"
  instance_id = "xx"
  instances = []
  instances_count = 0
  route_count = 1
  network = "xxxx"
  network6 = "xxx"
  dynamic_firewall = false
  geo_sort = false
  force_connect = false
  sso_auth = false
  route_dns = false
  device_auth = false
  host_id = "xx"
  host_address = "10.0.0.4"
  host_address6 = "xxx"
  host_networks = ["10.0.0.0/24"]
  cur_timestamp = "2025-02-03 01:16:35.946864"
  libipt = false
[thawing-meadow-2334][2025-02-03 01:16:35,974][ERROR] Server error occurred while running
Traceback (most recent call last):
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py", line 1627, in _run_thread
    self.generate_iptables_rules()
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/instance.py", line 610, in generate_iptables_rules
    for route in self.server.get_routes(
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/server.py", line 687, in get_routes
    if include_dns_routes and settings.vpn.dns_route:
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/settings/group_base.py", line 8, in __getattr__
    raise AttributeError('%s instance has no attribute %r' % (
AttributeError: SettingsVpn instance has no attribute 'dns_route'
  server_id = "xxx"
  instance_id = "xxx"

```

---

<div class="post-metadata">

**Author:** ![zach](https://forum.pritunl.com/user_avatar/forum.pritunl.com/zach/32/1105_2.png) [@zach](https://forum.pritunl.com/u/zach)\
**Post date:** [February 3, 2025, 8:14am UTC](https://forum.pritunl.com/t/user-search-is-broken/2488/5 "2025-02-03T08:14:24Z")

</div>

There are no official Pritunl images on any of the cloud marketplaces other than Vultr and what those errors are showing is the codebase has been modified. The error in the original post in this thread was an actual error but not the errors you’re listing. You should delete the server and assume any information on it is compromised. Refer to the [**installation documentation**](https://docs.pritunl.com/docs/installation) on how to install Pritunl on a server.

The Vultr Pritunl image is built by Vultr but I have worked with them to insure it is correctly configured. No other third parties or cloud marketplaces provide approved installations of the software or an alternative way to purchase it.