All Server stopped unexpectedly

Pritunl Pritunl VPN
1

Today all our 20+ servers stopped unexpectedly every 30-60 minutes.

In logs i see this errors:

  • [ERROR] Instance doc lost, stopping server. Check datetime settings

  • [WARNING] Removing instance doc

  • [ERROR] Failed to check subscription status

Today 25 October, Subscription until 25 November.

UPDATE New Event: [WARNING] Stopping duplicate instance, check date time sync

2

There’s likely a host with an incorrect date or time. All hosts use the time to validate the status of other hosts. Any host with an incorrect time will effect the entire cluster. There is likely also a network issue on the server.

1 Like
3

Thank you!Will try to check the time

4

Checked all servers, found one who have +30 seconds time. After configuration NTPD on it, problem gone.
Thank you for help Zach!

5

hello there , i’m facing this issue with the same logs but i have one Vpn server
how to fix it and what do you mean by host ?
do you mean the people who connect to the server?