When I try to login via a RADIUS-enabled account, on the web interface, the login is unsuccessful, with the message “Server error ocurred”.
In the same time, I see the following messages in the logs:
[autumn-stars-9118][2024-08-09 11:14:39,572][ERROR] Exception on /auth/session [POST]
Traceback (most recent call last):
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 2190, in wsgi_app
response = self.full_dispatch_request()
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 1486, in full_dispatch_request
rv = self.handle_user_exception(e)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 1484, in full_dispatch_request
rv = self.dispatch_request()
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py”, line 1469, in dispatch_request
return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py”, line 26, in _wrapped
return call(*args, **kwargs)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/auth.py”, line 360, in auth_session_post
return _auth_radius(username, password, remote_addr)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/auth.py”, line 23, in _auth_radius
valid, org_names, groups = sso.verify_radius(username, password)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/sso/radius.py”, line 41, in verify_radius
reply = conn.SendPacket(req)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/pyrad/client.py”, line 187, in SendPacket
return self._SendPacket(pkt, self.authport)
File “/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/pyrad/client.py”, line 175, in _SendPacket
raise Timeout
pritunl.pyrad.client.Timeout
However, another server connected to the same RADIUS does not have any problem in authentication, both web and for client.