Hi all ,
I am interested in Pritunl Premium version. I would like to install it on AWS ec2 server. Please tell me information about this : Price , vouchers, suitable edtion or any notice …
I tried to send email to contact@pritunl.com but has no respond . Is there any way to contact sales support or customer support?
Please provide me any advices
Thanks a lot
The homepage has the subscription plans listed.
If I purchase Enterprise package , then I will get a license key to active it on my server , right?
My scenario is : I wanto deploy Pritunl VPN server on AWS ec2. And then need license to active features, not use Pritunl Cloud.
@zach
Pritunl Cloud is a virtualization product under development, it’s unrelated to the VPN server. The installation instructions for Pritunl are the same with or without a subscription. Once the server is configured a license can be added or removed from the web console. The account plan can be switched between premium and enterprise but this must be done manually by contacting the support email. A new account can also be created to switch plans. There’s nothing in the license linked to the server configuration, license keys can be switched without effecting the server configuration.
Hi @zach
Glad to see your feedback.
I am not clear about this situation , please help me by clearing my concern :
My system have many stores , I want to set up VPN site to site between each store to my Main Pritunl server ( will be deployed on AWS ).
I would appreciate it if you could share that information as well.
There’s documentation on using Pritunl Link with IPsec routers for site to site configurations. None of the subscriptions limit how many users, connections or site-to-site links can be configured and there is no additional costs for it.
I want to verify one thing , if I want to deploy Pritunl on my server ( not use Pritunl cloud ) , how much for the license to install on on-prem ?
The license cost is the same for every deployment.
I already purchased Enterprise license. I installed the Pritunl server also. Could you please provide me guideline how to setup Site to site using IPsec method ? I want to set up VPN between pritunl server and my office network ( using Fortigate device)
The link documentation and IPsec router documentation has more information.
Hello Zach ,
I purchased Enterprise license $70 and subscribe on my server. But we make mistake by config autoscaling , then the Pritunl server clone to 2 ea. Immediately we delete the clone server after a min.
We see the status of subscription like this :
The clone server was deleted but system still count quantity is 2 and status is trial. Please help us fix it.
Thanks with best regards.
The charges are prorated, the amount shown is the monthly amount that it would cost to continue to run that quantity. It updates every few hours and will return to the original amount when the additional hosts are stopped. During the trial there are no charges so it won’t have an effect until the trial ends.
Hello @zach ,
I want to deploy Pritunl with HA mode , could you please give me advice about config / structure / pricing?
scenario :
1.I have over 40 stores need to connect to Pritunl by VPN ( each store have VPN to Pritunl server) , with HA mode , I only need to purchase 2 license Enterprise ? or need any kind of license ?
2.With IPSec VPN site to site mode , Can I set up Failover feature ? I mean if one of my pritunl link host dead , does client auto connect to another available host?
The subscription would be based on the number of Pritunl servers, there is no cost for users or connections.
Pritunl Link will failover if configured with a provider that supports updating the routing table. This is only supported with AWS, Azure, Google Cloud, Oracle Cloud and Hetzner Cloud.
Hello @zach
I have concern about license changing. I am using Enterprise license within trial period . It will renew on 28-Aug , but if before 28-Aug , I got another legal license , I remove my trial one and use that official license . So , my trial license will end without any charge , right?
In case if I can get another trial license , is it acceptable to continue using my server ? ( without charging my one that renew on 28-Aug)
As long as the license is cancelled it won’t get charged. If there is a charge from a subscription that was intended to be cancelled send an email to have it refunded. Switching or removing the license on the server has no effect on the server configuration.
@zach I already purchased ENterprise license for one month on 28-Aug , I am using and suddenly my Pritunl server turn back to normal mode ( as without license ) . I am afraid if I were using on Production environment and license auto turn off ?
Pritunl Receipt - 28 Aug 2025 10:57 UTC
User: nguyentruongduy1990@gmail.com
Plan: enterprise3
Quantity: 1
Amount: $70.00
Transaction: ch_3S13VsBzGLNpQ3hS0GaXTa5b
Additional information , I have canceled my subscription , I only plan to use 1 month. And now I see my Pritunl
There was an outage just now for a few minutes due to a network issue on the cloud provider. It is working now, click the subscription in the top right to refresh the license.
Hello , I would like to ask if i want to monitor status of peer ( in a link ) , how can I do it ?
I just want to wirte script to monitor if a link dis Disconnected / COnnected . Please give some advice.
Thanks
Probably easier to use a network / server monitoring solution like Icinga, Zabbix etc which has an agent option, and you configure that to test the links using ping or something else available on the end of the link.
That way it has alerting / notifications built in
