I signed up last week for an Enterprise subscription and have questions on the subscription, including a payment question. I’ve not been able to reach Support. Emailed the contact@ address twice but haven’t heard back. Slightly concerned now how well the product is supported.
One non-payment related question, I signed up for Enterprise from the Pritunl web interface after seeing Enterprise supports Unlimited Servers. I’m running Pritunl in 3 AWS regions, 1 server in each region. Thought this was perfect, one subscription to cover all 3 servers, but then received an email from Pritunl notifying me I need 3 subscriptions since a single subscription only covers 1 cluster. Disappointed to learn this since Unlimited Servers should mean Unlimited Servers. Trying to get past that… I’m wondering what the difference is between 3 servers in 1 cluster versus 1 server in 3 different clusters. I realize it’s different, but does Pritunl incur any real extra overhead with 1 server in 3 clusters? Isn’t the VPN, DB and resources for the VPN running off of my servers?