Client: false? Failed to sync

Pritunl Pritunl VPN
1

I am using a setup as described in Load Balancing

Everything is working, but in my pritunl client I see Last Configuration Sync indicates Failed to sync

The client logs don’t seem to indicate an issue

[2025-8-29 16:24:44][INFO] Profiles: Updating profile 'redacted'
[2025-8-29 16:33:12][INFO] Profiles: Updating profile 'redacted'
[2025-8-29 16:59:49][INFO] Profiles: Updating profile 'redacted'
[2025-8-30 10:45:14][INFO] Profiles: Updating profile 'redacted'
[2025-8-30 12:56:32][INFO] Profiles: Updating profile 'redacted'
[2025-8-31 8:31:47][INFO] Profiles: Updating profile 'redacted'
[2025-8-31 19:14:26][INFO] Profiles: Updating profile 'redacted'
[2025-9-1 13:24:1][INFO] Profiles: Updating profile 'redacted'
[2025-9-2 7:46:25][INFO] Profiles: Updating profile 'redacted'
[2025-9-2 13:43:17][INFO] Profiles: Updating profile 'redacted'

Is there anywhere else I can check , maybe on the server

2

Check both the service and client logs in the top right menu on the client. Also verify the domains are configured correctly and re-import the profile. Below are all the addresses and how to configure them.

Hosts Tab

  • Host Public Address: The public IPv4 address or domain of the Pritunl host. This should always be the public IP of the host for all configurations even when using a load balancer.
  • Host Public IPv6 Address: The public IPv6 address or domain of the Pritunl host. This should always be the public IP of the host for all configurations even when using a load balancer.
  • Host Sync Address: In the advanced host settings. The public address or domain that the web server of the Pritunl servers can be accessed from. If a load balancer is configured that address should be set here.

Top Right Settings

  • Connection Single Sign-On Domain: Only shown when using single sign-on connection authentication. The public address or domain that is used to validate single sign-on requests through the Pritunl web server for a new VPN connection. If a load balancer is configured that address should be set here. Requires valid SSL certificate.
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