Download user profile from API

We are trying to download the user’s profiles through the API. The methods we use are based on the python scripts at: GitHub - fmgervasoni/pritunl-api-client: API Client for Pritunl VPN.
On a test server v1.30.3116.68 we can query the organizations and users, but the profile archive which is downloaded is empty. On our production server v1.30.3157.70, the script is not able to get the organization info…

Has anyone got the downloading of the user profiles through the API working?
Can you share any hint?


If the archive is empty it’s likely there isn’t any servers available to the user. The users organization must be attached to a server and if the groups option is set in the server settings the user must also have one of those groups.

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