Failed to authenticate to gw

After import profile, enter a password, program always say “Failed to authenticate to gw”, in this time, standart VPN in windows (using adress, login and password) works fine. I literaly did evrything what i knew. One time its was working, on windows 10, but then i install offical update, then its stop working (delete update dosnt help)

  1. I was try use Pritunl on Windows 8.1 and windows 10 and windows 11.
  2. Disable my windows defender and firewall
  3. Install all drivers and officel update
  4. Delete Adapter Wan Miniport from IKEV2 to SSTP
  5. Use another wifi-router and internet provider
  6. Download old version Pritunl
    I
    There is a Service log
[2023-05-01 23:05:52][INFO] ▶ main: Service starting ◆ version="1.3.3484.2"
[2023-05-01 23:06:36][INFO] ▶ profile: Connecting ◆ device_auth=false ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_dns=false ◆ mode="ovpn" ◆ profile_id="c416b1164e20e925" ◆ reconnect=true ◆ sso_auth=false
[2023-05-01 23:06:47][INFO] ▶ profile: Disconnecting ◆ profile_id="c416b1164e20e925"
[2023-05-01 23:06:58][INFO] ▶ profile: Disconnected ◆ profile_id="c416b1164e20e925"
[2023-05-01 23:09:05][INFO] ▶ profile: Connecting ◆ device_auth=false ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_dns=false ◆ mode="ovpn" ◆ profile_id="c416b1164e20e925" ◆ reconnect=true ◆ sso_auth=false
[2023-05-01 23:09:13][INFO] ▶ profile: Disconnecting ◆ profile_id="c416b1164e20e925"
[2023-05-01 23:09:25][INFO] ▶ profile: Disconnected ◆ profile_id="c416b1164e20e925"
[2023-05-01 23:15:48][INFO] ▶ profile: Connecting ◆ device_auth=false ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_dns=false ◆ mode="ovpn" ◆ profile_id="c416b1164e20e925" ◆ reconnect=true ◆ sso_auth=false
[2023-05-01 23:15:56][INFO] ▶ profile: Disconnecting ◆ profile_id="c416b1164e20e925"
[2023-05-01 23:16:08][INFO] ▶ profile: Disconnected ◆ profile_id="c416b1164e20e925"

Client Log

[2023-5-1 23:6:35][ERROR] Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:6:35][ERROR] Request:  Client error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:6:35][ERROR] Profiles: Failed to sync profile configuration
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:6:36][INFO] Profiles: Updating profile 'c416b1164e20e925'
[2023-5-1 23:9:2][ERROR] Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:9:2][ERROR] Request:  Client error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:9:2][ERROR] Profiles: Failed to sync profile configuration
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:9:5][INFO] Profiles: Updating profile 'c416b1164e20e925'
[2023-5-1 23:15:30][ERROR] Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:15:30][ERROR] Request:  Client error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:15:30][ERROR] Profiles: Failed to sync profile configuration
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
RequestError: Request: Timeout error ssl=true hostname=95.67.28.82 port=444 method=GET path=/key/sync/62ff3298a0acded49f758e0a/633468730e6aad42ab78d276/62ff9f8cd1793fe79f5a53f3/24d07e5c935d1689470e57fdc9c7c102 ttl=5000
    at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58648:16)
    at ClientRequest.<anonymous> (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.9a8b37.js:58688:36)
    at ClientRequest.emit (node:events:513:28)
    at TLSSocket.emitRequestTimeout (node:_http_client:814:9)
    at Object.onceWrapper (node:events:627:28)
    at TLSSocket.emit (node:events:525:35)
    at Socket._onTimeout (node:net:526:8)
    at listOnTimeout (node:internal/timers:559:17)
    at process.processTimers (node:internal/timers:502:7)
[2023-5-1 23:15:48][INFO] Profiles: Updating profile 'c416b1164e20e925'

Profile log

2023-05-01 23:06:39 WARNING: Compression for receiving enabled. Compression has been used in the past to break encryption. Sent packets are not compressed unless "allow-compression yes" is also set./n
2023-05-01 23:06:39 DEPRECATED OPTION: --cipher set to 'AES-128-CBC' but missing in --data-ciphers (AES-256-GCM:AES-128-GCM). Future OpenVPN version will ignore --cipher for cipher negotiations. Add 'AES-128-CBC' to --data-ciphers or change --cipher 'AES-128-CBC' to --data-ciphers-fallback 'AES-128-CBC' to silence this warning./n
2023-05-01 23:06:39 OpenVPN 2.5.6 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Mar 16 2022/n
2023-05-01 23:06:39 Windows version 10.0 (Windows 10 or greater) 64bit/n
2023-05-01 23:06:39 library versions: OpenSSL 1.1.1n  15 Mar 2022, LZO 2.10/n
2023-05-01 23:06:39 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication/n
2023-05-01 23:06:39 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication/n
2023-05-01 23:06:39 TCP/UDP: Preserving recently used remote address: [AF_INET]95.67.28.82:13221/n
2023-05-01 23:06:39 UDP link local: (not bound)/n
2023-05-01 23:06:39 UDP link remote: [AF_INET]95.67.28.82:13221/n
2023-05-01 23:06:39 VERIFY OK: depth=1, O=62ff3298a0acded49f758e0a, CN=62ff3298a0acded49f758e0e/n
2023-05-01 23:06:39 VERIFY KU OK/n
2023-05-01 23:06:39 Validating certificate extended key usage/n
2023-05-01 23:06:39 NOTE: --mute triggered.../n
2023-05-01 23:06:39 4 variation(s) on previous 3 message(s) suppressed by --mute/n
2023-05-01 23:06:39 [62ff3299a0acded49f758e1b] Peer Connection Initiated with [AF_INET]95.67.28.82:13221/n
2023-05-01 23:06:40 AUTH: Received control message: AUTH_FAILED/n
2023-05-01 23:06:40 SIGTERM[soft,auth-failure] received, process exiting/n
2023-05-01 23:09:05 WARNING: Compression for receiving enabled. Compression has been used in the past to break encryption. Sent packets are not compressed unless "allow-compression yes" is also set./n
2023-05-01 23:09:05 DEPRECATED OPTION: --cipher set to 'AES-128-CBC' but missing in --data-ciphers (AES-256-GCM:AES-128-GCM). Future OpenVPN version will ignore --cipher for cipher negotiations. Add 'AES-128-CBC' to --data-ciphers or change --cipher 'AES-128-CBC' to --data-ciphers-fallback 'AES-128-CBC' to silence this warning./n
2023-05-01 23:09:05 OpenVPN 2.5.6 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Mar 16 2022/n
2023-05-01 23:09:05 Windows version 10.0 (Windows 10 or greater) 64bit/n
2023-05-01 23:09:05 library versions: OpenSSL 1.1.1n  15 Mar 2022, LZO 2.10/n
2023-05-01 23:09:05 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication/n
2023-05-01 23:09:05 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication/n
2023-05-01 23:09:05 TCP/UDP: Preserving recently used remote address: [AF_INET]95.67.28.82:13221/n
2023-05-01 23:09:05 UDP link local: (not bound)/n
2023-05-01 23:09:05 UDP link remote: [AF_INET]95.67.28.82:13221/n
2023-05-01 23:09:05 VERIFY OK: depth=1, O=62ff3298a0acded49f758e0a, CN=62ff3298a0acded49f758e0e/n
2023-05-01 23:09:05 VERIFY KU OK/n
2023-05-01 23:09:05 Validating certificate extended key usage/n
2023-05-01 23:09:05 NOTE: --mute triggered.../n
2023-05-01 23:09:05 4 variation(s) on previous 3 message(s) suppressed by --mute/n
2023-05-01 23:09:05 [62ff3299a0acded49f758e1b] Peer Connection Initiated with [AF_INET]95.67.28.82:13221/n
2023-05-01 23:09:06 AUTH: Received control message: AUTH_FAILED/n
2023-05-01 23:09:06 SIGTERM[soft,auth-failure] received, process exiting/n
2023-05-01 23:15:48 WARNING: Compression for receiving enabled. Compression has been used in the past to break encryption. Sent packets are not compressed unless "allow-compression yes" is also set./n
2023-05-01 23:15:48 DEPRECATED OPTION: --cipher set to 'AES-128-CBC' but missing in --data-ciphers (AES-256-GCM:AES-128-GCM). Future OpenVPN version will ignore --cipher for cipher negotiations. Add 'AES-128-CBC' to --data-ciphers or change --cipher 'AES-128-CBC' to --data-ciphers-fallback 'AES-128-CBC' to silence this warning./n
2023-05-01 23:15:48 OpenVPN 2.5.6 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Mar 16 2022/n
2023-05-01 23:15:48 Windows version 10.0 (Windows 10 or greater) 64bit/n
2023-05-01 23:15:48 library versions: OpenSSL 1.1.1n  15 Mar 2022, LZO 2.10/n
2023-05-01 23:15:48 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication/n
2023-05-01 23:15:48 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication/n
2023-05-01 23:15:48 TCP/UDP: Preserving recently used remote address: [AF_INET]95.67.28.82:13221/n
2023-05-01 23:15:48 UDP link local: (not bound)/n
2023-05-01 23:15:48 UDP link remote: [AF_INET]95.67.28.82:13221/n
2023-05-01 23:15:48 VERIFY OK: depth=1, O=62ff3298a0acded49f758e0a, CN=62ff3298a0acded49f758e0e/n
2023-05-01 23:15:48 VERIFY KU OK/n
2023-05-01 23:15:48 Validating certificate extended key usage/n
2023-05-01 23:15:48 NOTE: --mute triggered.../n
2023-05-01 23:15:48 4 variation(s) on previous 3 message(s) suppressed by --mute/n
2023-05-01 23:15:48 [62ff3299a0acded49f758e1b] Peer Connection Initiated with [AF_INET]95.67.28.82:13221/n
2023-05-01 23:15:49 AUTH: Received control message: AUTH_FAILED/n
2023-05-01 23:15:49 SIGTERM[soft,auth-failure] received, process exiting/n

You will need to check the server logs to find the cause of the authentication error. The profile sync isn’t required but without it profile changes won’t be applied automatically. There may be changes to the profile authentication method that are unable to sync causing the connection error. The profile should be removed and imported again.

Yes, sorry, they give me a wrong authentication file…You can close this topic, and set Problem Solved…)