License issue : From 2 days server is 1 but license is 3

Pritunl Pritunl VPN
1

Hello

The license is not accurate.
i check directly on DB and i have 1 server online but my license is 3 in subscription.
I send 2 mail to the support without any answer
Please help to correct.

Regards

2

This will update automatically, it was stopped yesterday for some maintenance. It was started again this morning and emails from yesterday are still being handled today.

1 Like
3

Its Working now.

Thanks

4

Hello @zach

I’ve just sent an email from my correct account regarding a billing issue — I was incorrectly charged for 3 server licenses instead of 2 due to a migration bug (which I had previously reported). Please check the email and assist when possible.

Thanks!

5

its resolv
thanks for the quick answer @zach