Pritunl - Windows client - Run error

Pritunl
1

I get an error “unable to authenticate communication with background service, try restarting computer” when try to start the app. There is a Win 7 Home version it is installed on. I tried: restarting pc and reinstalling the client with no avail.
Please advise. Thanks.
win7-pritunl-run-issue

2

Verify that the Pritunl service is running, check the logs listed in the debugging documentation.

3

There is no service as Pritunl in the Win services. The app was installed successfully.
There are no logs except for this location: \AppData\Roaming\pritunl

[2022-10-17 11:36:46][ERROR] Request: HTTP error
Error: connect ECONNREFUSED 127.0.0.1:9770
[2022-10-17 11:36:46][ERROR] Request: HTTP error
Error: connect ECONNREFUSED 127.0.0.1:9770
[2022-10-18 9:5:8][ERROR] Request: HTTP error
Error: connect ECONNREFUSED 127.0.0.1:9770
[2022-10-18 9:5:8][ERROR] Request: HTTP error
Error: connect ECONNREFUSED 127.0.0.1:9770

4

The newer client may no longer work with Windows 7. The command to configure the service is likely failing during the installation.

5

ok, can you please provide an older client to try? thx

6

There isn’t any plans on maintaining support for Windows 7. Older releases are available in the repository.

7

Hey, i have exactly the same Problem with Windows 11

8

I’ve figured out how to fix the problem!)

I didn’t had service named “pritunl” in my services list (win+r - services.msc)
so I created new service through cmd
like this

sc.exe create pritunl binpath="C:\Program Files (x86)\Pritunl\pritunl-service.exe"

then I pressed refresh in services list, found pritunl service and pressed “start”

after that I just double-clicked the icon on my desktop, and the was running without without this issue.

in services I also changed “startup type” to “automatic (delayed)”

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