Question about Pritunl license and customer support/maintenance fees

Pritunl Pritunl VPN
1

Hello Pritunl team,

We would like to confirm whether the following use case is permitted under the Pritunl license.

We are considering deploying Pritunl VPN Server on appliances or servers provided to our customers.

Our customers would not be charged for access to the Pritunl software or VPN functionality itself. The VPN functionality would remain available even if the customer does not purchase a maintenance or support contract from us.

However, we may charge customers for hardware maintenance, OS/network maintenance, configuration support, troubleshooting, and general operational support related to the appliance/server environment.

We would not sell Pritunl itself as a standalone product, and we would not charge users specifically for access to the Pritunl VPN software.

Would this be considered “commercial purposes” under the Pritunl license, specifically the clause stating that commercial purposes means a third party has to pay in order to access the Software?

Also, if this use case requires a specific Pritunl subscription or separate written permission, please let us know.

Thank you.

2

It likely would not be allowed with the license. The intention of the software is for enterprise use not for personal VPNs. The license is designed to prevent the software from being offered as a personal VPN product. There are already a lot of other options for these services and the software isn’t well suited for this use case.