Second login doesn't prompt for 2FA

Pritunl Pritunl VPN
1

I have a fresh Pritunl Enterprise installation. running server version v1.32.3552.76 f7b4e4
i’ve installed a fresh client version v1.3.3484.2.

i have configured radius to work with active directory - that’s all fine.
i’ve enabled 2FA on the server - that’s all fine.

when i go to connect to the server for the first time, i am prompted for the password and the 2FA code and it connects with no issues. if i disconnect and then reconnect again, it only prompts for the password. if i enter the correct password it fails to connect and i receive the error in red at the bottom of the client:

Failed to authenticate to (name of server) (name of client)

if i then wait until it’s disconnected and press connect again, it prompts me for the password and 2FA.

so it works correctly every second time.

is this a known issue? or is there a setting somewhere i can change to remediate this problem and enforce 2FA for each login?

cheers, Wiz!!

2

should i be submitting this request somewhere else? my customer has a paid enterprise subscription, but i couldn’t see anywhere but here to post this query.

is there is a correct place to submit support tickets for paying customers? the sign up e-mail didn’t provide any information in relation to this.

cheers, Wiz!!

3

This will be fixed in the next update. Disabling the Pritunl Client Authentication Cache option in the top right settings will prevent the issue from occurring.

1 Like
4

many thanks. this has resolved the issue.