Our servers will not restart successfully. The VPN server is configured and allocated to two hosts in a non-replicated manner. The Pritunl servers are installed per the instructions. We are using Oracle 8.7 on AWS. When we start the pritunl service, we can get a server to start and it’s stable until we restart the vpn server within Pritunl UI. The logs on the server are the following:
[restless-stars-2745][2023-06-02 14:49:39,777][ERROR] Exception on /server/6464f8cb35b75d3f5646b875/operation/start [PUT]
Traceback (most recent call last):
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 2528, in wsgi_app
response = self.full_dispatch_request()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1825, in full_dispatch_request
rv = self.handle_user_exception(e)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1823, in full_dispatch_request
rv = self.dispatch_request()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1799, in dispatch_request
return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py", line 10, in _wrapped
return call(*args, **kwargs)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/server.py", line 1351, in server_operation_put
svr.start()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/server.py", line 1656, in start
raise ServerStartError('Server start timed out', {
pritunl.exceptions.ServerStartError: Server start timed out. {'server_id': ObjectId('6464f8cb35b75d3f5646b875')}
[restless-stars-2745][2023-06-02 14:50:30,493][ERROR] Exception on /server/6464f8cb35b75d3f5646b875/operation/start [PUT]
Traceback (most recent call last):
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 2528, in wsgi_app
response = self.full_dispatch_request()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1825, in full_dispatch_request
rv = self.handle_user_exception(e)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1823, in full_dispatch_request
rv = self.dispatch_request()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1799, in dispatch_request
return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py", line 10, in _wrapped
return call(*args, **kwargs)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/server.py", line 1351, in server_operation_put
svr.start()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/server.py", line 1656, in start
raise ServerStartError('Server start timed out', {
pritunl.exceptions.ServerStartError: Server start timed out. {'server_id': ObjectId('6464f8cb35b75d3f5646b875')}
[restless-stars-2745][2023-06-02 14:50:30,493][ERROR] Exception on /server/6464f8cb35b75d3f5646b875/operation/start [PUT]
Traceback (most recent call last):
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 2528, in wsgi_app
response = self.full_dispatch_request()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1825, in full_dispatch_request
rv = self.handle_user_exception(e)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1823, in full_dispatch_request
rv = self.dispatch_request()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/flask/app.py", line 1799, in dispatch_request
return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/auth/app.py", line 10, in _wrapped
return call(*args, **kwargs)
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/handlers/server.py", line 1351, in server_operation_put
svr.start()
File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/pritunl/server/server.py", line 1656, in start
raise ServerStartError('Server start timed out', {
pritunl.exceptions.ServerStartError: Server start timed out. {'server_id': ObjectId('6464f8cb35b75d3f5646b875')}
Thanks,
Andy