Server suddenly lost subscription

Pritunl Pritunl VPN
1

All of a sudden our server stopped processing SSO login’s from users, checking the admin panel shows we somehow lost our subscription. There are errors like:

[autumn-fields-1519][2023-10-27 17:01:00,081][ERROR] Google auth check error
Traceback (most recent call last):
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/urllib3/connection.py", line 174, in _new_conn
    conn = connection.create_connection(
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/urllib3/util/connection.py", line 95, in create_connection
    raise err
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/urllib3/util/connection.py", line 85, in create_connection
    sock.connect(sa)
TimeoutError: [Errno 110] Connection timed out

and

[autumn-fields-1519][2023-10-27 17:59:39,102][ERROR] Failed to check subscription status
Traceback (most recent call last):
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/urllib3/connection.py", line 174, in _new_conn
    conn = connection.create_connection(
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/urllib3/util/connection.py", line 95, in create_connection
    raise err
  File "/usr/lib/pritunl/usr/lib/python3.9/site-packages/urllib3/util/connection.py", line 85, in create_connection
    sock.connect(sa)
socket.timeout: timed out

Tried to re-enter our subscription key and get:

Server error occurred, please try again later.

Clearly something is wrong and I’m not able to get into Slack support or get any response by email. Anyone else having issues?

2

There’s no known issues with the service servers. There is a status monitoring page.

3

Thanks for sharing the link.

Turns out it was an asymmetric routing problem (where one direction went the wrong way!) on our end. Problem is fixed.