We have an Enterprise license and have setup 3 pritunl hosts in 3 different regions setup as replicated servers. The 3 pritunl hosts are connected to a single mongodb server. Based on the docs, this should qualify as a single cluster since we’re using a single mongodb server. However, our subscription page shows that we have a quantity of 3 and we are being billed 3x the price. I’ve reached out to the support email but have yet to receive a reply.
The subscription pricing is per host.
Hi Zach, thanks for the clarification. Did a little bit of digging and it looks like you changed your pricing model on April 2023? based on a snapshot of the pritunl homepage in web.archive.org.
Please update your docs page as well to avoid further confusion with other users. Cheers!
what the motivation behind the price change ? that sound so crazy if you want to do replica and failover
The price hasn’t changed for any existing users. If your account went inactivate and reset to the newer price contact support and it can be reversed.