The client connection failed. Procedure

Pritunl
,
1

Hi，
My client cannot connect successfully

Disconnect
Settings
Profiles: Profile connect failed RequestError: Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile

2

Click logs in the top right menu and select the service and profile logs for more information.

3

Hi,
service log

[2023-08-29 09:21:39][INFO] :arrow_forward: main: Service starting ◆ version=“1.3.3600.11”
[2023-08-29 09:22:05][INFO] :arrow_forward: profile: Connecting ◆ device_auth=false ◆ disable_dns=false ◆ disable_gateway=false ◆ dynamic_firewall=false ◆ force_dns=false ◆ mode=“ovpn” ◆
profile_id=“c2a782bf6879f0898562097f0bea2473” ◆ reconnect=true ◆ sso_auth=false

client log
[2023-8-29 9:21:59][ERROR] Request: Timeout error ssl=true hostname=(my ip) port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
RequestError: Request: Timeout error ssl=true hostname=183.2.185.111 port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60295:16)
at ClientRequest. (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60335:36)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.emitRequestTimeout (node:_http_client:848:9)
at Object.onceWrapper (node:events:627:28)
at TLSSocket.emit (node:events:525:35)
at Socket._onTimeout (node:net:570:8)
at listOnTimeout (node:internal/timers:569:17)
at process.processTimers (node:internal/timers:512:7)
[2023-8-29 9:21:59][ERROR] Profiles: Failed to sync profile configuration
RequestError: Request: Timeout error ssl=true hostname=183.2.185.111 port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
RequestError: Request: Timeout error ssl=true hostname=183.2.185.111 port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60295:16)
at ClientRequest. (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60335:36)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.emitRequestTimeout (node:_http_client:848:9)
at Object.onceWrapper (node:events:627:28)
at TLSSocket.emit (node:events:525:35)
at Socket._onTimeout (node:net:570:8)
at listOnTimeout (node:internal/timers:569:17)
at process.processTimers (node:internal/timers:512:7)
[2023-8-29 9:21:59][ERROR] Request: Client error ssl=true hostname=183.2.185.111 port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
RequestError: Request: Timeout error ssl=true hostname=183.2.185.111 port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
RequestError: Request: Timeout error ssl=true hostname=183.2.185.111 port=443 method=GET path=/key/sync/6279e0e8b7b811dfb7130b11/6279e0e9b7b811dfb7130b2e/6279e3f4b7b811dfb7130d74/263c6a4742902efca2f5ef0b3ba8fdda ttl=5000
at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60295:16)
at ClientRequest. (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60335:36)
at ClientRequest.emit (node:events:513:28)
at TLSSocket.emitRequestTimeout (node:_http_client:848:9)
at Object.onceWrapper (node:events:627:28)
at TLSSocket.emit (node:events:525:35)
at Socket._onTimeout (node:net:570:8)
at listOnTimeout (node:internal/timers:569:17)
at process.processTimers (node:internal/timers:512:7)
[2023-8-29 9:22:5][INFO] Profiles: Updating profile ‘c2a782bf6879f0898562097f0bea2473’
[2023-8-29 9:22:25][ERROR] Request: Client error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
RequestError: Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
RequestError: Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60295:16)
at ClientRequest. (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60335:36)
at ClientRequest.emit (node:events:513:28)
at Socket.emitRequestTimeout (node:_http_client:848:9)
at Object.onceWrapper (node:events:627:28)
at Socket.emit (node:events:525:35)
at Socket._onTimeout (node:net:570:8)
at listOnTimeout (node:internal/timers:569:17)
at process.processTimers (node:internal/timers:512:7)
[2023-8-29 9:22:25][ERROR] Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
RequestError: Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60295:16)
at ClientRequest. (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60335:36)
at ClientRequest.emit (node:events:513:28)
at Socket.emitRequestTimeout (node:_http_client:848:9)
at Object.onceWrapper (node:events:627:28)
at Socket.emit (node:events:525:35)
at Socket._onTimeout (node:net:570:8)
at listOnTimeout (node:internal/timers:569:17)
at process.processTimers (node:internal/timers:512:7)
[2023-8-29 9:22:25][ERROR] Profiles: Profile connect failed
RequestError: Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
RequestError: Request: Timeout error ssl=false hostname=127.0.0.1 port=9770 method=POST path=/profile
at Request_Request.parseError (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60295:16)
at ClientRequest. (file:///C:/Program%20Files%20(x86)/Pritunl/resources/app.asar/dist/static/app.d143b5.js:60335:36)
at ClientRequest.emit (node:events:513:28)
at Socket.emitRequestTimeout (node:_http_client:848:9)
at Object.onceWrapper (node:events:627:28)
at Socket.emit (node:events:525:35)
at Socket._onTimeout (node:net:570:8)
at listOnTimeout (node:internal/timers:569:17)
at process.processTimers (node:internal/timers:512:7)

4

The connection to the VPN server is timing out. You can try deleting the profile and importing it again to verify the correct IP address and configuration is installed. It may also be a firewall or issue with the server.